Akkodis Group Nordics · 12 hours ago
Help Desk Support
Plano, TX
Full-time
Hybrid
Entry Level
$20/hr - $22/hr
1+ years expAkkodis Group Nordics is seeking a Help Desk Support for a contract job with a client in Plano, TX. The ideal candidate excels in resolving technical issues quickly via chat or phone and supports team growth by assisting in training new agents.
Embedded SystemsSoftware
Responsibilities
Responding promptly to user inquiries via phone or chat
Troubleshooting and resolving software and hardware issues remotely
Documenting incidents and solutions using a ticketing system (e.g., ServiceNow)
Assisting with the onboarding and training of new support agents
Escalating complex issues to appropriate teams when necessary
Qualification
Required
High School Diploma, GED, or equivalent certification (Associate's Degree preferred)
At least 1 year of remote help desk support experience
Fluent in English
Mac support experience or Mac Integration Basics certification
Windows 10 support experience or Windows 10 certification
Experience using ServiceNow or similar ticketing systems
Strong communication and problem-solving skills
Benefits
Medical
Dental
Vision
Life insurance
Short-term disability
Additional voluntary benefits
EAP program
Commuter benefits
401K plan
Paid Sick Leave
Holiday pay
Company
Akkodis Group Nordics
Akkodis Group Nordics, operates as a specialized tech cluster, combining expertise in Digital Engineering and Edge Technology.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Reiten & Co
2020-03-16Acquired
2009-05-01Private Equity
Company data provided by crunchbase