Hitachi Global Air Power · 14 hours ago
Senior Operations Manager
Euless, TX
Full-time
Onsite
Senior Level
5+ years expHitachi Global Air Power is seeking a Senior Operations Manager to oversee the efficient functioning of an assigned Hitachi Air Center. The role involves coordinating multiple departments, driving operational efficiency, and ensuring high standards of customer satisfaction.
Mechanical Or Industrial Engineering
Hiring Manager
Lakesha Williams
Responsibilities
Lead and coordinate employees across multiple branches, ensuring alignment with company goals and policies
Ensure that all company departments including Sales, Service Operations, Field Service, Parts, Warehouse are performing their required responsibilities according to established procedures
Contribute to strategic plans to achieve business growth and operational objectives
Drive initiatives to optimize operational efficiency and reduce costs while striving for highest standards
Monitor financial metrics and KPIs to track performance and profitability
Control expenses and identify cost-saving opportunities as well as identify opportunities for revenue growth
Responsibility for Aftermarket performance of the HAC Business, and review P&L on a monthly basis with the leadership team
Continuous monitoring of business activities through SAP, Ring central, Salesforce, and other applications
Review financial reports, analyze variances, and take corrective actions as needed
Monitor and improve process and personnel performance to improve operational efficiency
Ensure compliance with industry regulations and company standards
Communicate operational goals, progress, and challenges effectively across the HAC
Monitor call answering performance through Ring Central call groups for all represented locations and provide reports to Director of Operations
Collaborate with other departments (e.g., sales, warehouse, field service) to achieve overall company objectives
Assist in recruiting, training, and development of employees to build a strong team
Set performance standards and conduct performance reviews for direct reports and ensure direct reports follow through similarly
Motivate and support staff to achieve high levels of performance
Demonstrate flexibility/teamwork as additional items will be required to help grow the business
Visit remote branches at least once per month
Visit top customers as well as any customers with issues as needed to ensure continued loyalty
Bi-Weekly meetings with Service and Sales leaders at HACs to review MTD and YTD KPI’s
Qualification
Required
Four-year degree in business or equivalent related business experience required
Greater than five years operations management experience
Proven leadership experience with strong written and verbal communication
Strong understanding of Microsoft office suite
Experience with ERP systems
In-depth understanding of P&L reporting and how it relates to driving various aspects of the business
Company
Hitachi Global Air Power
We build the machines that power industry. We are Hitachi Global Air Power, a leading global industrial compressed air manufacturer.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase