AudioEye · 12 hours ago
Lead, Strategic Account Manager
Seattle, WA
Full-time
Onsite
Senior Level, Lead/Staff
6+ years expAudioEye is dedicated to eliminating barriers to digital accessibility, ensuring everyone can experience the web without limitations. The Lead, Strategic Account Manager is responsible for driving customer success throughout the client lifecycle and leading a team of account managers to foster strong relationships with enterprise and mid-market customers.
AudioInfrastructureInternetSoftware
Responsibilities
Serve as the primary point of contact for assigned accounts, developing trusted advisor relationships with key stakeholders and executive sponsors while educating customers on product best practices and benefits
Lead and mentor junior account managers, providing guidance, feedback, and support through 1-on-1s and team meetings
Collaborate with management and cross-functional teams (Growth, Sales, Support, Billing, Product) to improve processes, strategies, and customer experience
Clearly communicate account progress, initiatives, and goals to internal and external stakeholders
Identify opportunities for customer expansion, driving upgrades, adoption, and advocacy in collaboration with the sales team
Forecast, track, and report key account metrics, including renewals, expansion, and account health
Maintain a strong revenue base through proactive retention and renewal management
Capture and communicate customer feedback to Product Management, serving as a customer advocate
Conduct regular business reviews and account success planning to define status, priorities, and next actions
Develop and execute strategies to maximize customer value and long-term satisfaction
Foster a culture of collaboration, accountability, and results within the account management team
Qualification
Required
Relevant Bachelor's degree or equivalent experience
6+ years of experience as a Senior/Enterprise Account Manager or similar role
1+ years of experience as a team Lead or Manager
Familiar with HTML, JavaScript, and CSS design capabilities
Passion for identifying and solving problems
Ability to manage influence through persuasion, negotiation, and consensus-building
Combined background of post-sale and sales experience
Strong empathy for customers AND passion for revenue and growth
Analytical and process-oriented mindset
Demonstrated desire for continuous learning and improvement
Enthusiastic and creative leader with the ability to inspire others
Experience with web commerce, web/mobile applications
Knowledge of usability principles, universal design, and techniques
Experience working in fast-paced start-up environments
Ability to balance multiple priorities with acute attention to detail
Benefits
Competitive compensation and equity
Weekly paid family meal
401k, medical, dental, and vision insurance
Flexible and Generous PTO Policy: If you feel you need a break to recharge, we encourage you to take it!
15.5 company-paid holidays including Juneteenth, MLK Day and a 1-week company shut down
To support remote work conditions, AudioEye provides each employee a one-time stipend of $300
Company
AudioEye
AudioEye is a breakthrough voice infrastructure technology that expands the functionality of the voice-controlled browser.
51-200 employees
Funding
Current Stage
Public CompanyTotal Funding
$67.32MKey Investors
Bridge BankCarr Bettis
2025-04-01Post Ipo Debt· $20M
2024-12-05Post Ipo Secondary· $30M
2018-09-04IPO
Leadership Team
David Moradi
Chief Executive Officer
Sean Bradley
Co-Founder
Recent News
2026-01-14
2025-11-19
International Business Times
2025-11-11
Company data provided by crunchbase