Unity Systems · 20 hours ago
Unified Communications Analyst
Greater Boston
Contract
Hybrid
Mid LevelUnity Systems is seeking a Unified Communications Analyst to support an enterprise-wide upgrade of their unified communications platform. The role involves migrating services from legacy Avaya/Centrex to a new SIP-based system, ensuring production stability, and delivering documentation and training across business units.
Staffing & Recruiting
Hiring Manager
Ajay Singh
Responsibilities
Support planning and scheduling for Avaya/Centrex to SIP migration
Create time and material estimates for new builds and large upgrades
Coordinate vendors, Local Exchange Carriers (LEC), and installation teams, including number porting
Provide advanced technical/design support for Avaya Communication Manager (CM), Call Center, and Avaya CMS
Troubleshoot complex issues across legacy Avaya and SIP/VoIP/Call Center platforms
Monitor call center performance metrics using Avaya CMS reporting
Document system configurations and procedures (Visio preferred)
Create end-user instructions/training materials; assist with agent training
Gather requirements; provide specs for upgrades/enhancements (API exposure a plus)
Travel to sites via personal vehicle or MBTA; support emergencies/events
Perform other assigned duties/projects
Qualification
Required
Hands-on Avaya CM, Call Center, and CMS support
SIP/VoIP troubleshooting experience
Vendor/carrier coordination for porting/cutovers
Strong documentation and communication skills
Company
Unity Systems
Unity Systems is a Recruitment Process Outsourcing (RPO) firm based out of Ahmedabad, India.
Founded in 2019
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase