Rippling · 9 hours ago
Workers' Compensation Customer Specialist
Austin, TX
Full-time
Hybrid
Entry, Mid Level
$58K/yr - $102K/yrRippling is a company that provides a unified platform for HR, IT, and Finance management, allowing businesses to automate various workforce systems. As a Workers’ Compensation Customer Specialist, you will support the workers’ compensation offering by managing claims, responding to customer inquiries, and collaborating with internal and external stakeholders to ensure compliance and efficiency in claims processes.
EmploymentHuman Resources
Responsibilities
Assist in the administration and processing of workers' compensation claims, ensuring accurate documentation and compliance with all applicable laws and regulations
Serve as a point of contact for admins, answering questions regarding their workers' compensation claims and providing guidance throughout the process
Coordinate with insurance companies and internal stakeholders to facilitate timely and effective claims management
Maintain and update claim records in the company's database, ensuring accuracy and completeness
Prepare reports and summaries on claims data, trends, and outcomes for management review
Stay informed about changes in workers' compensation laws and regulations and ensure company procedures remain compliant
Respond to PEO client inquiries in a timely manner for such things as custom COI’s, Billing questions, and policy questions
Work cross-functionally to drive improvements in our post-bind process that lead to efficiency gains and improved risk management inside of Rippling’s product
Support internal teams as a Rippling PEO workers’ compensation subject matter expert
Qualification
Required
Excellent communication (verbal and written), interpersonal and leadership skills with a collaborative and cross-functional mindset
Mastery of time management, balancing competing priorities, and executing to tight timelines
You have an eye for process improvement; you like to dig into the details to surface learnings that enable us to better meet our commitments to our clients and partners
Excel proficiency and keen problem solving skills
Passion for fast-paced, tech-centric organizations
Strong knowledge of workers' compensation laws, regulations, and claim processes
High school diploma or equivalent (required)
Preferred
An associate's or bachelor's degree in a related field
Benefits
Competitive salary + benefits + equity
Company
Rippling
Rippling is a workforce management platform that unifies HR, IT, and finance operations into a single system.
Founded in 2016
1001-5000 employees
H1B Sponsorship
Rippling has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (42)
2023 (70)
2022 (81)
2021 (33)
2020 (6)
Funding
Current Stage
Late StageTotal Funding
$2.44BKey Investors
CoatueGreenoaksFounders Fund
2025-05-09Series G· $450M
2024-04-22Series F· $200M
2024-04-22Secondary Market· $590M
Leadership Team
Albert Strasheim
Chief Technology Officer
Adil Syed
CFO
Recent News
initialized.com
2026-01-21
2026-01-16
2026-01-15
Company data provided by crunchbase