Industrious · 16 hours ago
L&D Manager, NYC Unit Operations Onboarding & Enablement
New York, NY
Full-time
Onsite
Mid, Senior Level
$100K/yr - $110K/yrIndustrious is the largest premium workplace-as-a-service provider, and they are seeking an L&D Manager to enhance the onboarding and training experience for their frontline teams in NYC. This role focuses on creating effective training programs and supporting hiring processes to ensure new employees are set up for success.
CollaborationCommunitiesCoworkingPropTech
Responsibilities
Create a first-of-its kind in-person onboarding program for our NYC frontline team (Member Experience Managers and Member Experience Associates)
Own delivering in-person onboarding programs for MxMs and MxAs, ensuring teammates hit the ground running within their first 90 days
Translate operational processes, systems, and standards into clear, engaging, and easy-to-understand training experiences
You’ll have an army of partners: you’ll work closely with L&D Managers across the organization, including Operations Program Manager & Sales Enablement Manager, to uphold our brand standards, existing resources, and onboarding goals. You’ll also develop training and expectations on how to partner with our cross-functional support teams, like IT, Sales, Facilities, and more
Teach and reinforce a hospitality-first mindset, balancing warmth, professionalism, and operational excellence
Continuously improve training content based on feedback, performance outcomes, and evolving business needs
Partner with our Senior Sales Enablement Manager to support our sales training certification process
Partner with Unit Operations General Managers to support frontline hiring, including candidate screening, interviewing, and selection
Support ongoing bench building to ensure efficient hiring timelines with rapid location growth
Help ensure hiring managers feel confident and excited about their hires and that new teammates feel set up for success from day one
Identify early indicators of success (and risk) in new hires and adjust training or hiring approaches accordingly
Qualification
Required
Experience in learning & development, onboarding, training, and hiring, especially in service, hospitality, retail, or operations-heavy environments
Discerning eye for recognizing strong talent or potential
Strong facilitation and communication skills, with the ability to connect with frontline teams
Comfort working across the People team, Unit Operations, and business leadership
A detail-oriented, organized approach paired with creativity and warmth
Ability to be hands-on, adaptable, and calm in fast-moving environments
Must be based in New York City
Benefits
Heavily subsidized healthcare plans
Generous paid time off
Wellness programs
Professional development grants
401k plan
Company
Industrious
Industrious is a premium flexible workspace provider that redefines the workplace experience.
Founded in 2013
201-500 employees
Funding
Current Stage
Late StageTotal Funding
$422MKey Investors
Riverwood Capital
2025-01-14Acquired
2021-02-22Corporate Round· $200M
2019-08-22Series D· $80M
Leadership Team
Jamie Hodari
CEO and Co-Founder
Gentry Long
Chief Commercial Officer (CCO)
Recent News
2026-01-23
Bizjournals.com Feed (2025-11-12 15:43:17)
2026-01-17
Bizjournals.com Feed (2025-11-12 15:43:17)
2026-01-17
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