Make-A-Wish America · 13 hours ago
Lead Manager, Salesforce Administration & Support
Phoenix, AZ
Full-time
Onsite
Mid, Senior Level
$77K/yr - $90K/yr
5+ years expMake-A-Wish America is the world's largest wish-granting organization, dedicated to granting the wishes of eligible children. The Salesforce Administration & Support role focuses on managing the Salesforce ecosystem, ensuring business needs are met through effective support and administration of Salesforce environments.
CharityChildrenHealth CareNon Profit
No H1B
Responsibilities
Manage day-to-day Salesforce orgs and app integrations and troubleshooting
Perform routine maintenance and administrative functions in Salesforce orgs, inclusive of app integrations
Configure changes to workflows, approval processes, fields, page layouts, record types, flows, dashboards and reports
Effectively document and communicate Salesforce changes and release updates to end users and stakeholders
Ticket troubleshooting, carrying out impact analysis, and providing resolutions to problems associated with Salesforce
Provide support to end users to improve their productivity and application knowledge, building users confidence and competence
Support the project life cycle including requirements, research, solution design, testing and deployment of declarative Salesforce enhancements
Creates and maintains documentation for process, policies, applications, and configuration and assists with related material for end users
Aid Business Transformation team in developing and completing system testing, training, and implementation-related activities
Qualification
Required
5+ years of total experience with 2+ years of experience as a Salesforce.com super user or junior administrator
Detailed understanding of Salesforce development environments, with the ability to build custom apps and objects, fields, processes, custom views, and other content of intermediate complexity
Salesforce Admin Certification required
Bachelor's degree in computer science or a related field or equivalent experience required
Previous experience as a Salesforce.com administrator
Experience managing, triaging, responding to and resolving user issues
Strong analytical and product management skills with an understanding of how to interpret and translate customer business needs into operational requirements and recommend solutions to expand system functionality, improve scalability, and manage cost
Demonstrated ability to meet deadlines, handle and prioritize simultaneous clients' requests, and manage laterally and upwards
Creative and analytical thinker with strong problem-solving skills
Interpersonal communication skills are a must, as well as the ability to work well in a team environment
Preferred
Experience with Salesforce NPSP preferred
Exposure to DevOps, CI/CD processes and code versioning systems such as Github is a plus
Benefits
Comprehensive benefit package, effective day 1: Medical, Vision, Dental, Wellness
Competitive compensation with annual incentive potential
Health Savings Account and Flexible Spending Account Options
Health Reimbursement Account fully funded by Make-A-Wish America
Short Term Disability, Long Term Disability and Life Insurance
Additional Insurance Plans: Accident, Critical Illness, Hospital Indemnity, Pet Insurance through Figo
401(k) Retirement Savings Plan with 5% match after one year of service
Eligibility for student loan forgiveness through the Public Service Loan Forgiveness Program
The organization will send a laptop, 24" monitor, and a docking station/adaptor to new hires
Up to 15 PTO days
10 Sick Days
11 Paid Holidays
2 Volunteer Days after one year of service
2 Personal Days accrued annually
Parental Leave
Employee Awards and Recognition Programs
Individual and Leadership Development
Discounts and special offers for theme parks, events, hotels, concerts, and movie tickets
Monthly premiums paid for the employee for vision, dental, and short/long term disability.
Company
Make-A-Wish America
Together, we create life-changing wishes for children with critical illnesses.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Diane Kuppermann
President & CEO
Joan Mazak
President/CEO
Recent News
2025-12-01
Company data provided by crunchbase