Precision Garage Door Service® · 17 hours ago
Dispatcher/Office Assistant
Menomonee Falls, WI
Full-time
Onsite
New Grad, Entry LevelPrecision Door Service is seeking a Dispatcher/Office Assistant to support the Office Manager and Door Team manager. The role involves performing clerical functions, answering phone calls, dispatching tickets to technicians, and managing the operational daily schedule.
Building MaterialConsumerHome Improvement
Responsibilities
Answers phone with a professional tone and attitude for various sources
Updates customer notes within the system
Dispatches jobs from the system to infield technicians
Provides information by answering questions and requests
Upload and enter data to the system to support staff
Other duties as assigned that support overall goals of the organization
Welcomes/receives visitors to the office
Contributes to team effort by accomplishing related results as needed
Qualification
Required
Supports the Office Manager and Door Team manager by performing routine clerical functions
Answers phone calls from customers, call center representatives and leadership
Dispatches tickets to infield technicians
Helps manage the operational daily schedule
Files documents as needed
Enters data
Welcomes/receives visitors to the office
Contributes to team effort by accomplishing related results as needed
Knowledge of administrative procedures and systems such as word processing and managing files and records
Skill in using Microsoft Office products (Word, Excel, and Outlook)
Skill in providing excellent customer service
Skill in filing and recordkeeping
Ability to provide excellent customer service by assessing customer needs, meeting quality standards for services, and evaluating customer satisfaction
Ability to give full attention to what other people are saying, take time to understand the points being made, ask questions as appropriate, and not interrupt at inappropriate times
Ability to establish and maintain effective and cooperative working relationships with those contacted in the course of work
Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Company
Precision Garage Door Service®
Precision Garage Door Service® is the leader in the Overhead Garage Door Industry .
Founded in 1985
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase