Neighborly Software · 1 week ago
Information Technology Support Specialist
Atlanta Metro
Full-time
Hybrid
Entry Level
1+ years expNeighborly Software is a dynamic and rapidly growing software company dedicated to innovation and excellence. They are seeking a customer-focused Helpdesk Support Specialist to provide comprehensive first and second-level support to end users, ensuring they have the technological support needed to work efficiently and securely.
ComplianceInformation TechnologyNon ProfitSoftware
No H1B
Hiring Manager
JJ Crump
Responsibilities
Serve as a primary contact for internal Help Desk support, ensuring timely and customer-focused responses that meet SLA requirements
Provide Level 1 and Level 2 technical support via phone, email, chat, and ticketing systems
Manage and support Microsoft O365 environment (Exchange, SharePoint, Teams, OneDrive)
Onboarding/Offboarding of users, including account provisioning in Active Directory/Azure AD
Configure and image workstations for new users using standardized deployment tools and Endpoint Management solutions (ex. Intune, ManageEngine, Autopilot, etc.)
Resolve desktop hardware and software issues for Windows 11 environments (25H2)
Perform password resets, account unlocks, and permissions management
Monitor and respond to security incidents; escalate as needed
Maintain IT asset inventory and track equipment lifecycle
Create and maintain technical documentation of processes, procedures, and troubleshooting guides
Provide end-user training on software applications and maintain IT Policies
Participate in IT projects and infrastructure upgrades as assigned
Support SOC 2 audit readiness activities, including evidence collection, documentation, and control set reviews
Qualification
Required
1 or more years of end-user support experience in a Microsoft cloud environment
Excellent customer service attitude and skills with proven ability to remain calm under pressure
Strong analytical and problem-solving skills with attention to detail
Excellent written and verbal communication skills; ability to explain technical concepts
Hands-on experience with Windows 11, Active Directory, and Azure AD
Proficiency with ticketing systems and ITIL best practices
Working knowledge of cloud computing concepts
Ability to prioritize multiple tasks and manage time effectively in a fast-paced environment
Basic understanding of cybersecurity principles and best practices
Team-oriented mindset with willingness to collaborate across multiple departments
Experience with SOC 2, NIST, or similar compliance frameworks
Preferred
Microsoft Certifications a plus
Experience with Atlassian Service Desk or similar ticketing platforms
Hands-on experience with Microsoft O365 Admin Center
Experience with Endpoint Management solutions and Device Management
Imaging, encryption, and security setup of company-managed devices
Experience in a regulated industry (Government, Finance, Sales, etc.)
Company
Neighborly Software
Neighborly Software improves the administrative efficiency and regulatory compliance of housing, economic and community development programs
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$0.15MKey Investors
Falfurrias Management Partners
2024-10-15Private Equity
2017-03-01Seed· $0.15M
Leadership Team
Chris Behm
Board Member
Jason Rusnak
Co Founder
Recent News
2025-02-04
Company data provided by crunchbase