Constructor · 10 hours ago
Technical Integration Specialist (Remote - AMER)
United States
Full-time
Remote
Entry, Mid Level
$80K/yr - $120K/yrConstructor is an AI-first ecommerce search and discovery platform that enhances the shopping experience for users worldwide. As a Technical Integration Specialist, you will provide technical support to ecommerce companies during their integration with Constructor's platform, ensuring a seamless onboarding experience and resolving any technical challenges.
Artificial Intelligence (AI)Machine LearningSaaSSearch EngineSemantic Search
Responsibilities
Onboarding support: Collaborating with customers to understand their technical integration needs and assist them through the integration process
API and library education: Providing expert guidance on integrating with Constructor's APIs and utilizing open source libraries
Troubleshooting: Helping resolve technical challenges and integration issues alongside Customer Success teams
Index configuration: Working with customers to ensure their product catalogs are properly configured, including uploading catalog data, configuring facets, searchabilities, sort orders, and retrieving results
Communication: Acting as a liaison between customers and other technical resources, responding promptly to inquiries with clear explanations
Process improvement: Documenting customer interactions, common issues, and solutions, improving integration documentation and customer onboarding
Qualification
Required
Proven experience in customer support or technical support roles
Knowledge of REST-based web services, APIs, and integration best practices
Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical audiences
Detail-oriented mentality with a commitment to delivering exceptional customer support
Strong problem-solving skills and a proactive approach to issue resolution
Able to support customers and team members between 2pm and 10pm UTC (9am to 5pm Eastern time)
Preferred
Familiarity with structured data formats (JSON, CSV) and basic search/index concepts
Familiarity with debugging tools such as browser developer tools, API clients (e.g., Postman), or logs
Familiarity with A/B testing, understanding of server side and client side contexts, network request routing / HTTP
Familiarity working with open source libraries, JavaScript web application development and integration patterns
Benefits
Work with smart and empathetic people who will help you grow and make a meaningful impact
Regular team offsite events to connect and collaborate
Fully remote team - choose where you live
Unlimited vacation time - we strongly encourage all of our employees take at least 3 weeks per year
Work from home stipend! We want you to have the resources you need to set up your home office
Apple laptops provided for new employees
Training and development budget for every employee, refreshed each year
Maternity & Paternity leave for qualified employees
Company
Constructor
Constructor is an AI-enabled product search and discovery platform that provides assistance to e-commerce brands.
Founded in 2015
201-500 employees
H1B Sponsorship
Constructor has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
2022 (1)
Funding
Current Stage
Growth StageTotal Funding
$86.1MKey Investors
Sapphire VenturesSilversmith Capital PartnersSAP.iO
2024-06-17Series B· $25M
2021-09-15Series A· $55M
2019-11-14Non Equity Assistance
Leadership Team
Eli Finkelshteyn
Founder and CEO
Dan McCormick
Chief Information Security Officer
Recent News
2026-01-16
CB Insights
2025-11-14
Company data provided by crunchbase