Bastion Security · 10 hours ago
Security Company Office Manager
San Francisco, CA
Full-time
Onsite
Entry, Mid Level
$30/hr - $35/hr
2+ years expBastion Security Services is looking for a highly motivated individual to join our team as our Office Manager in San Francisco. This role involves serving as a liaison between clients and the operations team, managing workloads, and ensuring client satisfaction. The Office Manager will also coordinate with HR and recruitment to maintain operational efficiency.
Physical SecurityProfessional ServicesSecurity
Responsibilities
Maintain high client satisfaction with proactive communication and timely problem resolution
Investigate and gather all information for client issues and coordinate resolution with Account Manager within 24 hours of issue. Inform team of action plans per direction of Manager
Contact field officers regarding on-going issues or questions, email outcome to team
Manage and schedule guards to maintain full coverage, adjusting schedules to meet service demands
Maintain regular communication with teams / corporate regarding pertinent information
Coordinate with the HR Manager on all discipline and termination within the field operations
Work with the recruitment team to generate new sources of applicants, develop and maintains applicant recruiting pipeline based on professional process, and conducts initial interviews for open positions
Create and carry out all necessary procedures to ensure the efficiency, productivity and cost effectiveness of the stationary and patrol teams
Respond to all client issues or requests within the same business day, using all available forms of communications
Equipment and Uniforms - keep up to date on movement. Monitor inventory and submit request for replenishment as necessary
Qualification
Required
Minimum high school diploma or equivalent required
Minimum 2-3 years of professional-level experience required
Must maintain a valid California driver's license
Must pass background checks
Must pass all safety tests
Demonstrated ability to be customer service oriented
Ability to interact with all levels of individuals in a courteous manner
Ability to resolve situations before they escalate
Energetic and focused, takes initiative, meets deadlines, good judgment
Must have a clean driving record
Available on weekends
Shift is Wednesday through Sunday 8am to 5pm
Preferred
Prior security industry or service industry experience preferred
College education desirable
Experience in position desirable
Benefits
401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance
Company
Bastion Security
Bastion Security provides video monitoring and security systems solutions to maximize safety and protection for businesses.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase