Hawthorne Residential Partners · 11 hours ago
Regional Support Manager
Raleigh, NC
Full-time
Onsite
Mid, Senior Level
2+ years expHawthorne Residential Partners is seeking a Regional Support Manager to lead community operations and ensure high performance across multiple apartment communities. The role involves overseeing financial performance, leasing success, and resident satisfaction while providing hands-on support and guidance to teams during transitions and operational challenges.
Real EstateCommercial Real EstateProperty ManagementResidential
Responsibilities
Provide onsite operational support through regular site visits and interim coverage for vacant leadership positions
Support community performance by reinforcing Hawthorne standards, procedures, and expectations
Schedule, supervise, and direct daily activities of onsite associates as needed
Prioritize service requests, make-ready timelines, and renovation or construction projects
Conduct training, coaching, performance feedback, and corrective action in alignment with company policy
Promote a culture of accountability, professionalism, teamwork, and service excellence
Support adherence to approved operating budgets
Assist with budget preparation and annual property inspections
Review interim and monthly financial statements and identify variances
Monitor expenses and purchasing activity to support budget compliance
Partner with vendors and contractors to ensure quality service and cost effectiveness
Participate in owner meetings, financial reviews, and site visits as requested
Ensure compliance with company policies, operational procedures, and management agreements
Stay current on policy updates and support consistent execution across communities
Respond to property emergencies and coordinate appropriate communication and reporting
Ensure timely completion and submission of required operational reports
Conduct regular inspections to ensure apartment homes and common areas meet Hawthorne presentation standards
Support resident relations and assist with escalated concerns as needed
Ensure resident files and records are accurate, organized, and up to date
Support leasing and occupancy efforts, including tours and application support when required
Assist with rent collection, account reconciliation, and daily bank deposits as needed
Support community-level marketing initiatives and outreach efforts
Conduct market surveys and competitive analysis
Partner with Regional Managers to assess market trends and leasing performance
Support resident retention initiatives, renewal outreach, and annual apartment home inspections
Qualification
Required
High School Diploma or GED required
Minimum of two years of experience as a Community Manager with satisfactory performance
For internal candidates: one year of experience as a Hawthorne Community Manager is required, two years is preferred
Demonstrated success managing multifamily apartment communities
Valid Driver's License required
Frequent overnight travel required
Reliable transportation, valid driver's license, and proof of insurance required
Ability to walk apartment communities, climb stairs, conduct inspections, and lift up to 60 pounds
Preferred
College coursework or related business experience preferred
Experience supporting multiple communities or high-complexity assets preferred
Industry Software Experience: Yardi Voyager and Microsoft Office preferred
ARM, CAM, CAPS, or similar industry certifications preferred
Company
Hawthorne Residential Partners
Hawthorne Residential Partners is a privately held property management firm that provides services in the apartment industry.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Lindsey Owens
Regional Manager at Hawthorne Residential Partners
Phil Payonk
Chief Investment Officer
Recent News
2025-09-22
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