LocaliQ · 21 hours ago
Account Coordinator - Client Success
United States
Full-time
Remote
New Grad, Entry Level
$12.55/hr - $25.48/hrUSA TODAY Co., Inc. is a diversified media company dedicated to empowering and enriching communities. The Account Coordinator position will provide an excellent experience to Gannett's SMB Clients by handling post-sales customer support, ensuring accurate order entry, product fulfillment, and ad delivery that meets client expectations.
AdvertisingBusiness DevelopmentSEMSEOSocial Media Marketing
No H1B
Responsibilities
Ability to manage and navigate multiple order entry and fulfillment systems
Complete orders with high degree of accuracy
Use Salesforce to manage day to day activities including cases, calls, emails, & updating of client contact info
Contact clients for creative if not received from sales
Upload creative into ATOL, using best practices to achieve first time right proofs
Review and coordinate proof changes with clients, approving final creative in ATOL
Traffic artwork and resolve ad scheduling issues to ensure ads publish correctly and on time
Communicate with designIQ and pagination teams as needed
Understand and meet publication deadlines for creatives, including early holiday deadlines
Fulfill digital product
Troubleshoot and resolve ad issues using best practices and support resources
Qualification
Required
Ability to manage and navigate multiple order entry and fulfillment systems
Complete orders with high degree of accuracy
Use Salesforce to manage day to day activities including cases, calls, emails, & updating of client contact info
Contact clients for creative if not received from sales
Upload creative into ATOL, using best practices to achieve first time right proofs
Review and coordinate proof changes with clients, approving final creative in ATOL
Traffic artwork and resolve ad scheduling issues to ensure ads publish correctly and on time
Communicate with designIQ and pagination teams as needed
Understand and meet publication deadlines for creatives, including early holiday deadlines
Fulfill digital product
Troubleshoot and resolve ad issues using best practices and support resources
Ability to learn multiple technologies and systems to manage print and digital orders and campaigns
Dedication to meeting client expectations and requirements
Strong attention to detail with excellent organizational and problem-solving skills
Strong written and verbal communication
Thrives under pressure and can multi-task in a deadline-driven environment
Embraces change with a natural curiosity to learn new products and processes
Self-directed, open to coaching, and willing to work with others toward a common goal
Accessible and approachable with clients, peers, leadership, and other internal partners
Awareness of and respectful of differences in others, & willingness to contribute to building a positive culture
Company
LocaliQ
LocaliQ is a marketing platform that helps businesses find and convert with a suite of marketing automation and insight tools.
Founded in 2018
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Stephanie McLoughlin
Vice President, National Partnerships
Erin Rose
Sr. Director of Partner Development and Strategic Sales
Recent News
Social Media Today
2026-01-16
2025-11-28
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