FFF Enterprises · 15 hours ago
Specialist, Customer Care - NCDC
Kernersville, NC
Full-time
Onsite
Entry, Mid Level
2+ years expFFF Enterprises is a company dedicated to providing exceptional customer service, and they are seeking a Customer Care Specialist. The role involves interacting with customers through various communication channels, processing orders accurately, and resolving customer issues promptly to ensure satisfaction.
BiotechnologyHealth CareMedicalPharmaceutical
Responsibilities
Deliver Wow! Customer Service during every customer interaction; while incorporating all requirements, including the 8 commandments of "WOW' Customer Service
Consistently display a positive and professional attitude with customers and all levels of employees
Maintain commitments and deadlines
Utilizes time and resources effectively and efficiently including compliance with unavailable codes
Maintain monthly department minimum order accuracy percentage of 99.80%
Maintain the department minimum requirements for all interactions handled (e.g., calls, orders, emails)
Proven attendance record
Proficient iin SAP, MyFluVaccine.com, InFFFocus, Salesforce, Biosupply, and FedEx tracking
Ability to manage and navigate call center software
On skill queues for: Flu, Customer Service, and Sales (includes calls, voice mail, email, chat) with the ability to answer customer inquiries and requests, placing orders, checking product availability, pricing, resolving issues, and account status
Ability to process department orders and respond to customer emails through all channels within 1 hour of receipt
Ability to respond to all customer chat communications promptly
Proficient in department SOPs as it relates to job duties
Essential/additional SOP knowledge and responsibilities as assigned by management as needed
Adheres specifically to all company policies and procedures, Federal and State regulations and laws
Display dedication to position responsibilities and achieve assigned goals and objectives
Represent the Company in a professional manner and appearance at all times
Understand and internalize the Company’s purpose, display loyalty to the Company and its organizational values
Display enthusiasm and dedication to learning how to be more effective on the job and share knowledge with others
Work effectively with co-workers, internal and external customers and others by sharing ideas in a constructive and positive manner; listen to and objectively consider ideas and suggestions from others; keep commitments; keep others informed of work progress, timetables, and issues; address problems and issues constructively to find mutually acceptable and practical business solutions; address others by name, title, or other respectful identifier, and respect the diversity of our work force in actions, words, and deeds
Comply with the policies and procedures stated in the Injury and Illness Prevention Program by always working in a safe manner and immediately reporting any injury, safety hazard, or program violation
Ensure conduct is consistent with all Compliance Program Policies and procedures when engaging in any activity on behalf of the company. Immediately report any concerns or violations
Other duties as assigned
Qualification
Required
High school diploma or equivalent
General computer knowledge, including Microsoft Outlook
Minimum two (2) years' experience in a customer service environment preferably a call center
Proven experience providing 'above and beyond' customer service
Experienced in order entry, research, service/product suggestions, and problem-solving
Must have strong organizational skills
Must have a detail orientation and the proven ability to prioritize work
Must have effective verbal and written communication skills
Must have the ability to work with limited supervision and as part of a team
Sound decision-making abilities
Time management
Problem resolution
Ability to listen and objectively consider ideas and suggestions from others
Ability to work remotely under minimum supervision, and as part of a team
Proficient in SAP, MyFluVaccine.com, InFFFocus, Salesforce, Biosupply, and FedEx tracking
Ability to manage and navigate call center software
Ability to process department orders and respond to customer emails through all channels within 1 hour of receipt
Ability to respond to all customer chat communications promptly
Proficient in department SOPs as it relates to job duties
Essential/additional SOP knowledge and responsibilities as assigned by management as needed
Adheres specifically to all company policies and procedures, Federal and State regulations and laws
Display dedication to position responsibilities and achieve assigned goals and objectives
Represent the Company in a professional manner and appearance at all times
Understand and internalize the Company's purpose, display loyalty to the Company and its organizational values
Display enthusiasm and dedication to learning how to be more effective on the job and share knowledge with others
Work effectively with co-workers, internal and external customers and others by sharing ideas in a constructive and positive manner; listen to and objectively consider ideas and suggestions from others; keep commitments; keep others informed of work progress, timetables, and issues; address problems and issues constructively to find mutually acceptable and practical business solutions; address others by name, title, or other respectful identifier, and respect the diversity of our work force in actions, words, and deeds
Comply with the policies and procedures stated in the Injury and Illness Prevention Program by always working in a safe manner and immediately reporting any injury, safety hazard, or program violation
Ensure conduct is consistent with all Compliance Program Policies and procedures when engaging in any activity on behalf of the company. Immediately report any concerns or violations
Company
FFF Enterprises
FFF Enterprises is a Pharmaceuticals supplier of critical-care biopharmaceuticals, plasma products and vaccines.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$1.12B2025-02-05Debt Financing· $1.12B
Leadership Team
Shay Reid
Chief Operating Officer
Recent News
FFF Enterprises.com
2025-11-12
FFF Enterprises.com
2025-09-30
Company data provided by crunchbase