Holiday Inn Club Vacations · 18 hours ago
Seasonal Front Desk Specialist-Holiday Hills Resort
Branson, MO
Full-time
Onsite
Entry Level
1+ years expHoliday Inn Club Vacations is committed to strengthening families and providing exceptional guest experiences. The Front Desk Specialist serves as the primary contact for guests during check-in and check-out, facilitating their needs and ensuring satisfaction through effective communication and technical support.
Travel
Responsibilities
Facilitates the overall guest experience from check-in through check-out; handles complex technical tasks including room changes, inventory moves, and folio adjustments as necessary; creates and issues keys while ensuring the safety and security of all owners and guests. Communicates with Housekeeping, Maintenance, and Custodian as appropriate to expedite the cleaning of units, repairs, and other requests
Ensures that each interaction exceeds the expectations of our owners and guests. Answer all guest inquiries. If unable to respond as an expert, will identify the appropriate resort personnel to assist. Clarifies needs and reacts accordingly, recognizing and initiating solutions to owner/guest concerns with a sense of urgency and to their satisfaction
Maintains and is responsible for a house bank, performs end-of-day reporting of receipts, and cashes owner/guest checks; calculates visit costs, verifies customers’ credit, and establishes how the customer will pay for the accommodation
Performs other duties as assigned
Qualification
Required
High School Diploma or GED
Must have a minimum of one year of Customer Service experience, preferably in a resort/hotel
A commitment to providing outstanding customer service
Knowledge of Microsoft Office Suite
Able to acquire a clear understanding of timeshare ware applications
Basic knowledge of hardware and peripheral devices is required to perform the job
Ability to establish and maintain effective working relationships with co-workers and leaders
Strong problem-solving skills
Capable of seeing a task through to completion
Strong organizational skills
Excellent verbal and written communication skills
Fluent in the English language
Demonstrates a professional business appearance and upbeat, pleasant personality
Preferred
Bilingual a plus
Benefits
Rooms Discounts Worldwide
PerkSpot employee discount program for concert tickets, restaurants, apartments, mortgages, car loans, merchandise and more!
Company
Holiday Inn Club Vacations
Holiday Inn Club Vacations is a hospiatlity firm with various hotels and resorts.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
John Staten
CEO
Jamie Kluetz
Vice President, Brand Experience and Design
Recent News
2025-11-03
2025-10-24
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