Curate Partners · 15 hours ago
Five9 Platform & Integrations Engineer
United States
Contract
Remote
Mid, Senior LevelCurate Partners is seeking a hands-on Five9 CCaaS Platform & Integrations Engineer to enhance the integration and utilization of a production Five9 environment. The role focuses on contact center integrations and data flows between Five9 and enterprise systems, requiring deep knowledge of Five9 and API proficiency.
Cloud ManagementDigital MarketingInformation Technology
Hiring Manager
Theresa Sanchez
Responsibilities
Lead requirements discovery and translate business needs into direction and execution using Five9 capabilities (config but also custom data mobility solutions such as API calls)
Support release/config changes through testing and production rollout, including documentation (call flows, integration mappings, config decisions)
Design, implement, and troubleshoot Five9 integrations with enterprise applications (typically CRM and customer data systems)
Influence or build integrations that go beyond screen-pops, including bi-directional data exchange, event-driven updates, and workflow automation
Work with Five9 data objects/structures and advise stakeholders on where specific data lives (configuration vs. reporting vs. operational datasets), and the correct access patterns
Use and/or partner closely with developers to implement API-based integrations (REST patterns; POST/GET methods; authentication; error handling; retries; monitoring)
Support queries and data extraction patterns needed for reporting/analytics and operational troubleshooting
Create or maintain integration documentation: endpoints, payloads, field mappings, data ownership/source-of-truth
Serve as the technical escalation point for integration defects (data mismatches, latency, failed writes, workflow breaks, contact/interaction lifecycle issues)
Identify root cause across Five9 configuration, APIs, and downstream systems; coordinate fixes across vendors and internal teams
Qualification
Required
Deep hands-on Five9 experience, specifically supporting or implementing integrations and complex configuration (not just agent/admin basics)
Demonstrated experience delivering contact center integrations with CRM and related systems (e.g., Salesforce and similar ecosystems)
Practical knowledge of API integration concepts (REST, authentication, payload mapping, error handling). Hands-on API development is preferred; “close proximity” (technical ownership partnering with devs) is acceptable if the candidate can speak fluently and lead the work
Strong contact-center domain knowledge: call flows, routing logic, IVR/ACD concepts, and operational reporting needs
Ability to lead requirements sessions and operate in a consultative delivery model
Preferred
Experience with digital engagement channels (chat/email/SMS) inside Five9 environments
Experience with advanced scripting/workflow patterns, data transformation, and/or integration middleware (iPaaS)
Familiarity with WFM and/or downstream analytics/reporting patterns associated with contact center operations
Prior Professional Services / Implementation background supporting multiple concurrent projects
Company
Curate Partners
Curate Partners is a specialized recruitment agency that bridges the talent gap in digital transformation.
Founded in 2014
51-200 employees
H1B Sponsorship
Curate Partners has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (1)
2021 (3)
2020 (1)
Funding
Current Stage
Growth StageLeadership Team
Ian Hambelton CISSP CISM
Chief Information Security Officer
Vijay Kukreja
Chief Consulting Officer
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