Cochener Garvey Capital Partners, Inc. · 3 days ago
Product Support Technician
Wichita, KS
Full-time
Onsite
New Grad, Entry LevelCochener Garvey Capital Partners, Inc. is a premier provider of business-enhancing software and technology for pharmacies. They are seeking a Product Support Technician to deliver exceptional customer experiences by providing expert assistance and fostering long-term relationships with clients.
Impact InvestingManagement Consulting
Responsibilities
Provide responsive and professional support to customers using Keycentrix products
Troubleshoot and resolve software and hardware issues with accuracy and attention to detail
Maintain ongoing relationships with customers through effective communication and follow-up via the Support Desk
Demonstrate expert product knowledge and deliver actionable guidance to enhance customer success and loyalty
Document all customer interactions and resolutions thoroughly and accurately
Collaborate with internal teams to escalate and resolve complex issues efficiently
Identify opportunities to improve support processes and enhance customer care
Participate in the on-call support rotation as assigned
Qualification
Required
Strong technical aptitude and proficiency with computers, software, and technology
Excellent verbal and written communication skills
Proven ability to diagnose, analyze, and resolve problems efficiently
Proficiency with Microsoft Office Suite (Word, Excel, Outlook)
Demonstrated dependability, consistency, and follow-through in prior roles
Team-oriented mindset with a positive, professional demeanor
Ability to stay calm, patient, and solution-focused under pressure
Demonstrate expert product knowledge and deliver actionable guidance to enhance customer success and loyalty
Document all customer interactions and resolutions thoroughly and accurately
Collaborate with internal teams to escalate and resolve complex issues efficiently
Identify opportunities to improve support processes and enhance customer care
Participate in the on-call support rotation as assigned
Ability to communicate clearly and effectively
Strong concentration, attention to detail, and time-management skills
Comfortable working at a computer for extended periods
Company
Cochener Garvey Capital Partners, Inc.
Cochener Garvey Capital Partners is a 65 year old firm that has transformed from a holding company to a private equity investment model focused on middle market enterprises.
Founded in 1947
201-500 employees
Funding
Current Stage
Growth StageRecent News
Business Journals
2023-02-12
Company data provided by crunchbase