Mortgage Investors Group · 18 hours ago
Junior System Administrator
Knoxville, TN
Full-time
Onsite
Entry Level
2+ years expMortgage Investors Group (MIG) is a trusted leader in the residential mortgage industry, dedicated to excellence, innovation, and service. They are seeking a motivated and detail-oriented Junior Systems Administrator to support and grow within their modern cloud-centric IT environment.
Financial ServicesMortgage
Hiring Manager
Kelley Hairrell
Responsibilities
Create and manage user accounts, security groups, and licenses in Microsoft 365 / Azure AD
Provide Tier 1–2 support for Exchange Online, Teams, SharePoint, and OneDrive
Assist with mailbox creation, shared mailbox management, and basic email flow troubleshooting
Monitor M365 service health and escalate issues as needed
Create and manage SharePoint sites, document libraries, and basic site structure
Manage permissions, access requests, and sharing settings
Support end users with file access, versioning, and collaboration issues
Assist with SharePoint Online governance, organization, and cleanup tasks
Enroll and support Windows/iOS/Android devices using Microsoft Intune / Endpoint Manager
Apply and manage device compliance policies, configuration profiles, and app deployments
Assist with Autopilot provisioning and device lifecycle management
Provide first‑level support for FortiGate firewalls and FortiSwitch infrastructure
Monitor firewall and switch status (interfaces, VPN tunnels, alerts) and escalate issues
Assist with user VPN accounts, MFA enforcement, and basic troubleshooting of SSL/IPSec VPN access
Help maintain documentation of network topology and change management
Monitor Security alerts and assist with basic endpoint threat remediation under guidance
Ensure agents are up-to-date and correctly deployed across endpoints
Help investigate low‑severity alerts and escalate suspicious activity to senior team members
Provide daily Tier 1–2 IT support (Windows, connectivity, MFA, application issues)
Assist with hardware setup, imaging/provisioning, and equipment lifecycle processes
Maintain asset inventory and documentation (processes, SOPs, KB articles)
Participate in security initiatives and follow established IT policies and procedures
Qualification
Required
2 – 4 years' experience in help desk, tech support, or junior sysadmin role
Working knowledge of: Microsoft 365 admin center
Azure AD user/group management
Microsoft Intune device management
Basic SharePoint administration
Basic understanding of networking concepts (VLANs, DHCP, DNS, routing)
Familiarity with endpoint security tools or EDR platforms
Strong troubleshooting skills and customer‑service orientation
Preferred
Exposure to Fortinet (FortiGate, FortiSwitch, FortiAP, FortiClient VPN)
Experience with EDR platforms
Basic PowerShell (user management scripts, reporting)
Microsoft certifications: MD‑102, AZ‑900, MS‑900
CompTIA A+, Network+, or Security+
Benefits
Excellent compensation
Comprehensive benefits package (medical, dental, life, vision, and short- and long-term disability insurance)
401K with company match
Career growth and development opportunities
A company that believes in community and charitable contribution
Company
Mortgage Investors Group
Mortgage Investors Group (MIG) has been committed to helping Tennesseans fulfill their dreams of homeownership.
201-500 employees
Funding
Current Stage
Growth StageRecent News
2025-09-25
StreetInsider.com
2025-01-22
Company data provided by crunchbase