Head Teller (Floater) jobs in United States
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Metropolitan Commercial Bank · 22 hours ago

Head Teller (Floater)

positionGreat Neck, NY
timeFull-time
remoteOnsite
seniorityMid Level
money$60K/yr - $70K/yr
date3+ years exp

Metropolitan Commercial Bank is a full-service commercial bank based in New York City. The Head Teller is responsible for overseeing the daily operations of the teller line, ensuring exceptional customer service, operational efficiency, and compliance with banking policies and procedures.

BankingBusiness DevelopmentCommercial

Responsibilities

Supervise and support teller staff in daily operations and customer interactions
Ensure compliance with bank policies, procedures, and regulatory requirements
Strong knowledge on OFAC as it relates to Bank transactions
Manage cash levels, balancing vaults, and ATMs, and conducting audits as needed
Provide training and coaching to tellers to improve performance and service quality
Oversee escalated customer issues and complex transactions
Assist with scheduling, performance evaluations, and staffing decisions
Promote bank products and services to customers as appropriate
Assists manager(s) in the completion of monthly and quarterly reports and audits
Assist in ordering branch supplies
Ensure all logs are fully completed, verified, and initialized
Completes other related tasks and projects assigned by leadership
Delivers excellent Customer Service, which meets and exceeds the customer's expectations
Support’s and will be the branch Subject Matter Expert for upcoming Core Teller Systems Conversion
Participates and supports CRA and Community Initiatives

Qualification

Retail banking experienceCustomer service skillsBanking regulationsCash managementTrainingCoachingPC skillsSales skillsPositive demeanorCommunication skillsInterpersonal skills

Required

High school diploma, GED, or equivalent experience
At least three years' retail banking experience
Strong customer service and sales skills
Demonstrate a positive, professional demeanor at all times
Excellent communication and interpersonal skills
Solid knowledge of state and federal banking regulations
Good PC skills required

Preferred

Strong knowledge on OFAC as it relates to Bank transactions

Company

Metropolitan Commercial Bank

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Metropolitan Commercial Bank provides business, commercial, and personal banking products and services.
dateFounded in 1999
location
New York, New York, USA
people-size201-500 employees
web-link
https://www.mcbankny.com

Funding

Current Stage
Growth Stage

Leadership Team

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Nick Rosenberg
Executive Vice President, Chief Technology Officer
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Dixiana B.
Executive Vice President and Chief Operating Officer
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Recent News

Business Wire
Metropolitan Bank Holding Corp. Schedules Fourth Quarter and Full Year 2025 Earnings Release and Conference Call Dates
2026-01-11
MarketScreener
Metropolitan Commercial Bank Names Emma Krentz as AI Scientist to Advance Technological Strategy
2025-10-27
MarketScreener
Transcript : Metropolitan Bank Holding Corp., Q3 2025 Earnings Call, Oct 24, 2025
2025-10-25
Company data provided by crunchbase