murmuration · 1 day ago
IT Specialist
New York, NY
Full-time
Hybrid
Mid Level
$119K/yr - $119K/yr
3+ years expMurmuration is an organization committed to empowering communities through innovative solutions and data-driven insights. They are seeking an IT Specialist to provide hands-on support for their systems and infrastructure, ensuring technology works seamlessly for their team. The role involves troubleshooting technical issues, maintaining platforms, and driving initiatives that enhance operational efficiency.
Civic & Social Organization
Responsibilities
Serve as the first point of contact for technical issues via our help desk ticketing system
Provide initial/Level 1+ support for hardware, software, and connectivity issues on primarily macOS systems and cloud services
Troubleshoot and resolve user issues efficiently, escalating as needed
Deliver excellent customer service and clear communication to non-technical staff; and
Assist with onboarding and offboarding of employees, ensuring accounts, devices, and permissions are configured correctly
Administer and maintain MDM platforms (e.g., Intune, Jamf, Kandji) for endpoint deployment, updates, and compliance
Oversee device provisioning, asset tracking, and lifecycle management; and
Ensure devices and configurations meet Murmuration’s security standards
Support and maintain audio-visual systems for hybrid meetings and events (Zoom Rooms, Teams Rooms, Logitech, or Crestron setups)
Troubleshoot AV, conferencing, and presentation issues promptly; and
Work with staff to improve reliability and accessibility of meeting room technology
Support implementation and monitoring of IT security controls aligned with organizational standards
Help manage endpoint protection, access management, and incident response efforts
Install and configure appropriate local and SaaS software, privileges, and account setup according to role specifications; and
Assist with security audits, risk assessments, and compliance documentation
Maintain IT documentation, knowledge base articles, and process guides
Identify, drive, and own help desk workflows, automation, and reporting; and
Collaborate with the IT Director and vendors to ensure service excellence and scalability
Qualification
Required
3–5 years of experience in IT support, system administration, or a similar role
Good understanding of Mac computers, mobile devices, and other tech products
Hands-on experience with MDM platforms (Intune, Jamf, or equivalent)
Experience providing Level 1–2 technical support for diverse systems and users
Familiarity with AV technologies and conferencing platforms (e.g., Zoom, Teams, Google Meet)
Understanding of IT security best practices, identity management, and device compliance
Strong problem-solving, communication, and documentation skills
Empathy, patience, and a customer-first mindset
Preferred
Experience with Google Workspace, Okta integrations, and Atlassian administration
Basic networking knowledge (Wi-Fi troubleshooting, VPNs, VLANs, etc.)
Familiarity with cloud-based infrastructure and automation tools
Experience with IT Controls
Benefits
Health, vision, and dental insurance with 100% of premiums covered for you and qualifying family members
Retirement benefits with a 5% employer match
A flexible unlimited PTO plan
Generous paid parental leave
Pre-tax commuter benefits
A company laptop
A flexible remote work environment
A home office setup stipend for all new employees
Monthly reimbursement for remote work expenses
A yearly professional development fund
Mental health and wellness benefits through Calm and Better Help
Yearly in-person staff retreats
A welcoming culture that celebrates diversity, equity, inclusion, and belonging
Company
murmuration
Murmuration provides tools and data that help make informed decisions.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
E
Emma Bloomberg
Founder / CEO
Company data provided by crunchbase