ApartmentIQ · 13 hours ago
Customer Success Manager, Daylight
United States
Full-time
Remote
Senior Level
5+ years expApartmentIQ is a growth-stage company specializing in martech and data SaaS products for the rentals industry. As a Customer Success Manager for Daylight, you will manage customer relationships to maximize the value of the revenue management platform, driving adoption, retention, and growth while collaborating with various teams to ensure customer satisfaction.
ConsultingReal Estate
No H1B
Responsibilities
Manage a portfolio of Daylight customers, ensuring successful adoption, engagement, and renewals
Partner closely with Pricing Advisors to deliver measurable pricing performance and customer satisfaction
Lead QBRs and business reviews focused on ROI, rent growth, and product impact
Drive customer utilization through proactive outreach, data insights, and process recommendations
Collaborate cross-functionally with Product , Onboarding , and Support to address issues and influence roadmap priorities
Own renewals and support expansion opportunities in collaboration with Sales
Act as the customer advocate internally, ensuring feedback is captured and prioritized
Maintain accurate customer records and engagement notes in CRM systems (Salesforce, Asana, etc.)
Provide mentorship and subject matter input to peers as Daylight scales
Qualification
Required
5+ years of experience in Customer Success, Account Management, or Consulting, preferably in SaaS or PropTech
Proven ability to communicate technical or data-driven insights to executive-level stakeholders
Strong analytical and problem-solving skills with a bias for action
Highly organized and comfortable managing multiple complex accounts simultaneously
Proficient in Salesforce or similar CRM tools, Google Suite, and analytics dashboards
Excellent written and verbal communication skills; capable of influencing cross-functional stakeholders
Bachelor's degree required
Preferred
Experience in multifamily revenue management, pricing strategy, or asset management is strongly preferred
Advanced degree or relevant industry certifications a plus
Benefits
Competitive Compensation Package
Flexible Vacation Policy
Medical, Dental, and Vision Insurance
100% paid Short-Term Disability, Long-Term Disability, and Life Insurance Program
401k Program
Company
ApartmentIQ
ApartmentIQ offers automated market survey solutions for multifamily real estate, leveraging public data for accurate analysis.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase