Miccosukee Casino & Resort · 15 hours ago
Director of Information Technology
Miami, FL
Full-time
Onsite
Director/Executive
7+ years expMiccosukee Casino & Resort is looking for an experienced Director of Information Technology to join their team. This role is responsible for leading all technology operations for the Casino, ensuring the reliability, security, and efficiency of systems that support gaming, hospitality, marketing, surveillance, and administrative functions.
Gambling & Casinos
Hiring Manager
Gina Losada, SHRM-SCP
Responsibilities
Professionally manages relationships with external vendors and oversees the purchasing and bidding processes for all computer systems, communication systems, and hardware acquisitions
Coordinates the daily operational activities of the IT department, providing leadership and support for technology solutions that enhance mission-critical gaming and business operations
Plans, recommends, implements, and assists in the deployment of computer, telephone, and gaming hardware/software systems, platforms, and programs
Maintains access codes, permissions, and security controls to safeguard computer systems, databases, and sensitive information
Ensures the reliable backup, recovery, and integrity of all data across internal and external systems and data centers
Oversees proper storage, maintenance, and integrity of all databases and hardware associated with tribal operations, casino systems, and gaming operations
Directs ongoing upgrades of IT staff skills, systems, equipment, and procedures to remain aligned with technological advancements, operational needs, and industry standards
Maintains software license agreements for all applications and ensures compliance with vendor terms, regulatory requirements, and internal controls
Manages the annual IT budget and establishes appropriate controls to ensure expenditures remain within approved limits
Maintains effective communication and collaboration with all department heads to ensure technology needs are met, challenges are addressed, and future solutions and innovations are properly planned
Coordinates and enforces IT-related procedures and controls that govern the interaction between gaming operations and supporting departments, including finance
Manages the computerized video monitoring system, including access management, system menu permissions, video machine profile parameters, and departmental capabilities to access, modify, create, or delete information
Provides guidance in the development and maintenance of IT policies and procedures, including architecture, security, disaster recovery, standards, and procurement, ensuring adherence to all regulatory controls
Oversees administrative functions related to staffing, scheduling, and budgeting to maintain a productive, cost-effective IT department
Is a property leader that engages all levels of the team consistently, professionally and fairly
Qualification
Required
Bachelor's degree in Information Technology, Computer Science, Management Information Systems, or a related field required; Master's degree preferred
Minimum of 7–10 years of progressive IT leadership experience, with at least 5 years in a gaming, casino (Class II and/or Class III), or highly regulated environment
Extensive experience managing enterprise-level systems, including casino management systems (CMS), slot systems, loyalty programs, POS/PMS systems, and surveillance technologies
Experience with Oasis Loyalty, Everi, Fortunet, Bravo, CCT, Oracle Hospitality: Opera, Simphony
Demonstrated experience overseeing IT infrastructure, network operations, cybersecurity programs, and data center management
Proven track record managing IT budgets, vendor relationships, and large-scale technology projects
In-depth knowledge of network architecture, servers, virtualization, cloud technologies, database administration, and system integration
Solid grasp of cybersecurity practices—including risk assessment, intrusion detection, incident response, and regulatory compliance
Knowledge of backup, disaster recovery, redundancy and business continuity best practices
Strong leadership skills with the ability to develop, mentor, and supervise a multi-disciplinary IT team
Excellent analytical, problem-solving, and decision-making skills
Ability to communicate technical information clearly to non-technical stakeholders
Strong project management and business partner skills, including planning, resource allocation, communication, milestones and execution of complex technology initiatives
Ability to work under pressure, manage multiple priorities, and ensure system uptime in a 24/7 casino environment
Highest level of integrity and discretion in handling sensitive data and system access
Must be able to obtain and maintain a Gaming License through the appropriate regulatory agency
Preferred
Experience working with or within tribal gaming operations is strongly preferred (Class II and/or Class III)
Benefits
Competitive compensation
Great benefits
Company
Miccosukee Casino & Resort
We are dedicated to providing an authentic, interpersonal and welcoming experience for our Guests.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase