NorthBay Health · 15 hours ago
Patient Account Representative I Customer Service Correspondence Clerk
Fairfield, CA
Full-time
Onsite
Entry Level
$29/hr - $35/hr
1+ years expNorthBay Health is an independent, nonprofit health system dedicated to improving community well-being through accessible, high-quality care. The Patient Account Representative I performs clerical duties, administrative support, and insurance billing, ensuring that every patient feels valued and respected during their healthcare journey.
Health CareHospitalMedical
Responsibilities
Sorts all incoming mail, logging appropriate mail types (e.g. denials) in the system notes and distributes incoming mail to the appropriate parties as needed
Responsible for photocopying, filing and maintaining documents as needed
Complete requests from other departments, doctor’s offices and insurance co. in a timely manner
Perform insurance billing tasks for all insurance as assigned by management
Processes and work all incoming outsourced vendor requests, as assigned
Performs all scanning and indexing functions, as necessary
Processes patient credit card payments in person or over the phone
Transfers outsourced accounts to the appropriate vendor timely and accurately
Manages time effectively, prioritizing multiple demands to ensure productivity standards are achieved as outlined in departmental policies and procedures
Covers the front desk for walk-in patients
Ensures that customers are treated in a manner consistent with high standards of customer service
Responds to patient complaints into a courteous and respectful manner, resolves problems pertaining to account charges or billing discrepancies at the time of call or within 24 hours
Adheres to the quality and productivity measures assigned by the Supervisor on a consistent basis
Complete special projects
Perform other duties as assigned
Qualification
Required
High School Graduate or Equivalent preferred
Obtain an HFMA Certified Revenue Cycle Representative (CRCR) Certification within 9 months of start date
One year customer engagement experience and/or office support in a healthcare setting
Excellent oral and written communication skills with ability to effectively articulate thoughts into a useful and meaningful discussion
Demonstrates the True North values
Demonstrates a commitment to service excellence including, but not limited to professionalism, customer focus, compassion, strong listening skills and a warm demeanor
Consistently exhibits empathy, optimism, resourcefulness and cultural competency in interactions with others
Is extremely open to learning new things and teaming with others in a collaborative environment
Proven track record of conducting him/herself in a manner that demonstrates an understanding of the unique complexities and challenges of the healthcare environment
Preferred
College courses with emphasis in Business preferred
Some working knowledge in the areas of Medi-Cal, Medicare, Managed Care, Indemnity, Commercial and Workers Compensation preferred
Spanish speaking preferred
Company
NorthBay Health
NorthBay Health is a locally based, nonprofit health care organization serving Solano County since 1960.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Mark Behl, MHA, MBA
President and CEO
Christopher Timbers
Vice President, CIO
Recent News
GlobeNewswire News Room
2025-01-30
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