koala · 12 hours ago
Account Director
Santa Monica, CA
Full-time
Hybrid
Lead/Staff, Director/Executive
$125K/yr - $125K/yr
5+ years expKoala is seeking an experienced Account Director to lead brand relationships within their Brand Division. This role will manage end-to-end account management across branded content initiatives, ensuring smooth communication and execution between clients and internal teams.
Consumer SoftwareContent CreatorsSocial NetworkSoftware
Responsibilities
Serve as the primary day-to-day point of contact for brand partners across active projects
Own client communication across Slack, email, calls, and meetings, ensuring responsiveness, clarity, and strong relationship management
Translate brand goals, creative direction, and project objectives into clear internal briefs and action plans
Proactively manage client expectations, timelines, deliverables, and approvals
Identify opportunities to strengthen partnerships, expand scope, and improve overall client experience
Coordinate end-to-end execution of branded content videos, from kickoff through final delivery
Work closely with producers, creatives, talent, and post-production teams to ensure projects stay on schedule and on budget
Oversee shoot planning and logistics in collaboration with production leads (scheduling, locations, talent, assets, approvals)
Track milestones, deliverables, revisions, and feedback loops across multiple concurrent projects
Ensure all creative output aligns with brand guidelines, project objectives, and platform best practices
Act as the internal hub for all account-related information, ensuring teams are aligned and informed
Maintain clear, organized communication across Slack and project management tools
Surface risks, blockers, or scope changes early and work with leadership to resolve them
Keep internal stakeholders updated on timelines, priorities, and client feedback
Manage scopes of work, timelines, and deliverables in partnership with leadership
Help enforce process, documentation, and communication standards across brand accounts
Support forecasting and resourcing conversations by providing visibility into upcoming work
Ensure a high bar for organization, follow-through, and accountability across all brand engagements
Qualification
Required
5–8 years of experience in account management, brand partnerships, or client services at a digital production company, creative agency, or branded content studio
Strong understanding of digital content production workflows (pre-production, production, post-production)
Proven experience managing brand clients and multiple projects simultaneously
Exceptional communication skills, written and verbal, with comfort operating primarily in Slack and fast-moving environments
Highly organized, detail-oriented, and proactive with a strong sense of ownership
Based in Los Angeles and available for in-person meetings, shoots, and productions as needed
Preferred
Experience working with creators, influencers, or talent-led productions
Familiarity with short-form and platform-native content (TikTok, Instagram, YouTube, etc.)
Background in branded entertainment, social content, or performance-driven content
Comfort navigating fast-growth, entrepreneurial environments
Company
koala
iykyk 🤫
2-10 employees
Funding
Current Stage
Early StageTotal Funding
$0.55M2023-04-17Pre Seed· $0.55M
Leadership Team
Justin Dueck
CEO & Cofounder
Stro Galang To
Co-Founder
Company data provided by crunchbase