NYS Office of Temporary & Disability Assistance · 20 hours ago
Office Assistant 2 (Customer Service) (NY HELPS)
Albany, NY
Full-time
Hybrid
Entry Level
$43K/yr - $52K/yr
1+ years expThe NYS Office of Temporary & Disability Assistance is seeking an Office Assistant 2 to work in a busy call center environment. The role involves answering calls, interviewing callers to gather information, and ensuring compliance with procedures while providing clear communication throughout the process.
EventsLogisticsSocial Media
No H1B
Responsibilities
Answer calls in a busy call center
Interview the caller to gather complete information and identify the purpose of the call
Communicate with the caller clearly and politely to explain the process and next steps for the caller
Redirect call to proper subject matter expert queue
Practicing and ensuring compliance with OAH procedures
Escalating issues to supervisor and management when appropriate
Monitor and respond to inquiries in Unit's shared mailbox
Review and make necessary corrections to information in the Fair Hearing Information System about dispositions
Review and accurately route incoming faxes via the "Faxinator" computer program
Process incoming correspondence and quoting to appropriate OAH staff
Qualification
Required
One year of clerical experience
Eligible for a lateral transfer or eligible for transfer under Section 70.1 of the Civil Service Law by having one year of permanent competitive service in an appropriate title
Reachable on the appropriate eligible list in Albany
Candidates must be legally authorized to work in the United States
Preferred
Candidates with 55b/c eligibility are encouraged to apply
Currently enrolled in the Civil Service 55b/c program
Company
NYS Office of Temporary & Disability Assistance
The Office of Temporary and Disability Assistance (OTDA) is responsible for supervising programs that provide assistance and support to eligible families and individuals.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase