Mood Health · 1 day ago
Bookings Specialist
United States
Full-time
Remote
Entry Level
$18/hr - $21/hr
1+ years expMood Health is changing how people access mental health care, aiming to empower individuals to heal and thrive. The Booking Specialist will play a crucial role in guiding clients through their first steps toward therapy, ensuring a supportive and trustworthy experience.
Health CareMental Health
Responsibilities
Connect & Care – Be the first voice patients hear; build trust quickly and make them feel safe moving forward
Guide the Journey – Walk clients through intake, insurance, and scheduling, removing any roadblocks along the way
Motivate & Enroll – Use your sales and service skills to encourage patients to commit to care and show up for their first session
Communicate Clearly – Deliver excellent written and verbal communication via phone, text, and email with empathy and professionalism
Maximize Access – Handle cancellations, reschedules, and follow-ups so no one slips through the cracks
Collaborate & Improve – Share insights from patient interactions to help improve our systems and care delivery
Exceed Goals – Meet and exceed booking targets, knowing that every “yes” means someone is finally getting the help they need
Qualification
Required
Bilingual (Spanish) required
1–2 years of experience in a medical, mental health, or customer-facing scheduling role
Exceptional written and verbal communication skills—you know how to explain complex things simply and leave people feeling understood
A sales and service mindset—you can guide hesitant clients toward a decision with warmth and confidence
Goal-oriented and motivated—you thrive on hitting targets and see efficiency as a way to help more people
Highly organized and detail-oriented, with the ability to manage multiple priorities in a fast-paced environment
Experience with multitasking across various systems (Zendesk, scheduling, etc.)
Familiarity with HIPAA and commitment to patient privacy
Flexibility to work weekends
Benefits
Competitive base salary + generous performance-based bonuses for exceeding booking goals.
Growth opportunities—develop customer-facing, communication, and sales skills in a fast-growing healthcare company.
Company
Mood Health
Mood is making high-quality mental health care affordable, convenient, and accessible to all.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$3.25MKey Investors
UnitedHealthcare Accelerator
2022-08-22Non Equity Assistance
2022-04-07Seed
2020-07-01Seed· $3.25M
Leadership Team
Mike Clare
Founder & CEO
B
Betsy McMichae
Co-Founder and COO
Company data provided by crunchbase