Zenput · 23 hours ago
Support Analyst
United States
Full-time
Remote
Entry Level
$65K/yr - $75K/yr
1+ years expCrunchtime is a global software development company that provides solutions for restaurant brands. As a Support Analyst, you will be responsible for delivering high-quality support to customers, troubleshooting issues, and collaborating with teams to enhance the customer experience.
Enterprise SoftwareMobileProductivity ToolsSoftware
Responsibilities
Help customers solve problems in the Crunchtime platform
Use internal tools to troubleshoot customer tickets within our Labor and Inventory product suites including Net-Chef, Enterprise Manager Web, Teamworx, Mobile Teamworx, and Mobile Inventory
Collaborate with a global team to deliver the ultimate customer experience
Support Sales/Success teams with account management and technical support
Be a voice of the customer, helping our product and engineering teams better understand our customers' needs
Sympathize with the customer’s situation and take pride in finding them a resolution on tickets submitted
Qualification
Required
1-2 years of remote application support experience
2-4 years of customer-facing experience in any industry, but the hospitality industry is preferable
Excellent interpersonal and communication skills (written and verbal)
Bachelors Degree
Technical background (Above average competency in computers, communication programs, Bluetooth, tablets, phones, and internal tools)
Able to work in high stress environment with multiple competing priorities
Ability to prioritize tasks independently based on understanding business impact for the customer
Availability to work 9am - 5pm PST
Preferred
Experience working with a distributed/remote team
Successful track record collaborating cross-functionally across internal teams (Sales, Success, Product, Engineering, Marketing, Finance) to solve customer problems
Experience with Jira and Zendesk
SQL knowledge
Able to troubleshoot networking and communication protocols
Experience supporting restaurant, convenience store, or grocery industry verticals
Familiarity with common Inventory and Labor management tools and reports such as P&Ls, Labor Productivity, Sales Forecasting & Staffing Level Templates, and Labor Rules
Benefits
Flexible PTO
Paid company holidays
Medical, dental, and vision benefits (FSA, HSA & HRA options)
Basic & Voluntary Life Insurance
401k employer match
Wellness benefits
Commuter benefits
10 weeks of paid parental leave
Fitness reimbursement
Learning & development funds
Company
Zenput
Zenput develops an operations execution software for restaurants, c-stores, and grocers.
51-200 employees
H1B Sponsorship
Zenput has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (1)
Funding
Current Stage
Growth StageTotal Funding
$46.45MKey Investors
Golub CapitalGoldcrest CapitalJackson Square Ventures
2022-06-23Acquired
2021-07-20Series C· $27M
2019-09-30Series B· $13.3M
Leadership Team
David Karel
Chief Marketing Officer
Recent News
Company data provided by crunchbase