White Lodging · 1 day ago
Spa Receptionist
Saratoga, WY
Full-time
Onsite
New Grad, Entry LevelWhite Lodging is seeking a Spa Receptionist responsible for managing the front desk concierge, setting service expectations, and enhancing guest satisfaction at the Spa. The role involves making Spa reservations, handling financial reporting, and ensuring a positive experience for guests throughout their visit.
Hospitality
Responsibilities
Adheres to policies, and delivers all responsibilities
Submits all paperwork and financial reporting, in accordance to White Lodging standards
Develops and maintains accurate department maintenance procedures and checklists through routine preventative maintenance and repair
Makes and oversees Spa reservations, maximizing sales opportunities
Maintains a monthly inventory of supplies and/or products, when applicable
Is knowledgeable about the Spa, its amenities, and the ranch in order to effectively communicate with guests
Greets each and every guest with a smile, using direct eye contact
Goes the extra mile for guests by offering to make reservations and offer ranch information
Uses time efficiently throughout shift by checking equipment, locker rooms, gift shop stocks, inventory, etc. Ensures there is adequate coverage when it is necessary to leave the Spa area
Helps ensure the Spa is only accessed by actual guests, and that it is safe and secure at all times
Informs co-worker(s) of pertinent information at the end of the shift, maintains and updates staff communication book
Makes reservations for spa services and ensures information is accurate and communicated timely to all stakeholders
Processes all payments in an accurate and timely manner
Receives payments for treatment, good and services and properly accounts for the money
Reconciles daily sales, deposits, and receipts, if applicable
Assists staff with lifting, storing, and movement of furniture and products to maintain the facility and prepare for special events
Communicates with all guests in a warm, friendly, courteous, and professional manner
Helps to monitor and maintain an accurate count of inventory (robes, foot wear, towels etc.) and ensures there is stock on hand for guests entering the Spa
Qualification
Required
Customer service experience; preferably in Spa environment
Previous cash handling experience
Excellence in communication
Customer service skills and work ethic
Professional manner
Discretion and appearance
Excellent verbal and written skills with strong telephone etiquette
Energetic
Enthusiastic and motivational
Strong team player
High School Diploma or equivalent
Significant standing is required for extended periods of time (up to 7-8 hours)
Bending, lifting, stooping, squatting, reaching, overhead lifting, pushing, and pulling of up to 25 lbs. on a regular basis
Company
White Lodging
A leader among hotel management companies, with a diverse range of hotels in our portfolio.
Founded in 1985
5001-10000 employees
H1B Sponsorship
White Lodging has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2023 (1)
2020 (1)
Funding
Current Stage
Late StageLeadership Team
Chris Anderson
Executive Vice President, Chief Operating Officer
Joe Pagone
Senior Vice President Operations
Recent News
2025-12-09
2025-10-02
2025-09-30
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