Wynne Systems · 23 hours ago
Application Support Analyst
United States - Nevada
Full-time
Onsite
New Grad, Entry Level
$75K/yr - $85K/yrWynne Systems is a well-established and fast-growing ERP Software Company providing equipment and rental management software for a diverse range of market leading customers. The role will be in their busy and dynamic Customer Service team providing exceptional first- and second-line functional support for Baseplan customers.
Software
No H1B
U.S. Citizen Only
Responsibilities
Provide first line functional support to Customers, liaising directly with them to resolve complex queries (e.g. application queries, training, reports, user documentation)
Maintain a high degree of customer service for all queries, providing concise and accurate information
Prioritize Customer issues and escalate business critical issues in a timely manner
Contribute solutions to the FAQ database
Direct complex queries to the correct queue for resolution
Identify chargeable activities
Effectively communicate with all team members
Ensure administration, such as time sheets are completed timely and accurately
Qualification
Required
Excellent English verbal & written communication skills
Strong Customer Service focus
Excellent attention to detail and ability to solve problems
Logical Decision making and ability to take initiative
Must be organized & display good time management skills
Ability to work with interruptions & multi-task
Strong sense of achievement (results and delivery oriented)
Experience working with ERP systems
Understanding of business and accounting processes
Experience using Jira Software
Experience in the Rental and/or Equipment Servicing industries
Must be a US Citizen or Green Card Holder
Company
Wynne Systems
Wynne Systems is a computer software company that provides rental equipment and EPR software.
Founded in 1991
51-200 employees
Funding
Current Stage
Growth StageRecent News
2023-12-24
Construction Dive
2023-12-24
Company data provided by crunchbase