Spring Health · 18 hours ago
Manager, Billing
United States
Full-time
Remote
Mid, Senior Level
$97K/yr - $114K/yr
5+ years expSpring Health is on a mission to revolutionize mental healthcare by removing barriers to access. The Manager, Billing will lead a team responsible for managing claims processing and ensuring a seamless billing experience while improving internal processes and service performance.
Artificial Intelligence (AI)Health CareMental HealthmHealthWellness
Responsibilities
Manage and develop a team of Billing Specialists responsible for end-to-end claims processing, from provider documentation through claim submission
Monitor workflows and systems to ensure timely, accurate submission of claims to the appropriate party (payer, employer, or patient)
Analyze and address rejection trends, leading root cause resolution and implementing scalable solutions
Collaborate cross-functionally with Clinical Operations, Customer Success, and Product teams to improve billing accuracy and reduce friction
Ensure compliance with payer requirements, industry standards, and internal quality metrics
Track and report team performance against SLAs and operational KPIs
Support new program launches and operational changes that impact billing workflows
Qualification
Required
5+ years of progressive experience in healthcare billing, revenue cycle management, or patient financial services
2+ years of direct people management experience in a patient-facing or customer support environment
Deep expertise in billing operations, payer rules, and patient responsibility workflows
Proven ability to coach, develop, and motivate high-performing teams
Strong analytical and problem-solving skills with experience improving performance through KPIs and data
Exceptional written and verbal communication skills; confident navigating patient escalations and cross-functional partnerships
Benefits
Health, Dental, Vision benefits start on your first day at Spring.
Employer sponsored 401(k) match of up to 2% for retirement planning
A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
We offer competitive paid time off policies including vacation, sick leave and company holidays.
At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals.
Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
Up to $1,000 Professional Development Reimbursement a year.
$200 per year donation matching to support your favorite causes.
Company
Spring Health
Spring Health provides mental health solution for employers and health plans.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$466.5MKey Investors
Generation Investment ManagementKinnevikTiger Global Management
2024-07-31Series E· $100M
2023-04-12Series D· $71M
2021-09-16Series C· $190M
Leadership Team
April Koh
Co-Founder & CEO
Adam Chekroud
Co-Founder, President
Recent News
Behavioral Health Business
2025-12-12
Company data provided by crunchbase