Alfred State College - SUNY College of Technology · 5 hours ago
Student Records and Financial Services Specialist
Alfred, NY
Internship
Onsite
Intern, Entry Level
$51K/yr - $51K/yr
2+ years expAlfred State College is seeking a Student Records and Financial Services Specialist to provide excellent customer service to students and their families regarding financial aid and student records. The role involves coordinating the Federal Work Study Program and assisting with various financial aid processes and student services functions.
EducationHigher EducationUniversities
Responsibilities
Provide outstanding customer service to Alfred State students and their families regarding financial aid, billing, and student records
Coordinate the Federal Work Study Program
Place students within open positions while ensuring compliance with federal, state and institutional policies and regulation
Manage the payroll, job descriptions and postings
Communicate with supervisors and departments on procedures and best practices
Coordinate with Career Development on new initiatives
Assist students and families regarding the types of financial aid programs available, program requirements, responsibilities, and application procedures
Assist students with various questions regarding their accounts including but not limited to payments, holds, and refunds
Assist students and parents with bill processing and payments
Perform student services functions including assisting with registration questions/processes; add/drop procedures, graduation information and basic records related questions
Monitor holds for students in loan default
Coordinate and send Satisfactory Academic Progress notifications
Assist with the account reconciliation of various financial aid funds
Qualification
Required
Associate's degree and two years of responsible work experience
Preferred
Bachelor's or Master's Degree preferred
Higher Education office experience
Experience with Banner or other comprehensive student financial or billing information system
Experience with billing, payments, and/or financial aid
Demonstrated technical aptitude and analytical skills
Strong commitment and excellence in customer service
Excellence in time management and the ability to meet deadlines
Excellent professional written and oral communication skills
Tolerance of ambiguity, flexibility and a sense of humor are essential
The ability to work as a team member as well as the confidence to work independently is expected
Benefits
Health Insurance: Cost effective health insurance premiums with 73% to 88% covered by the employer.
PPO or HMO option for personalized healthcare solutions.
Exceptional fertility benefits available.
Accumulated sick leave can cover a health insurance premium in retirement.
Dental And Vision: No cost dental and vision benefits for employees and eligible dependents.
Educational Support: Tuition benefits to invest in your continuous learning and professional development.
Paid Time Off: New employees are eligible for up to an impressive 22 vacation and 13 paid sick days per year, increasing with years of service.
Up to 13 paid holidays annually
Paid parental leave
Retirement Plans: Various retirement options, including a defined benefits (pension) plan.
With the pension, retired employees receive a defined monthly income for the rest of their life.
Additional pre- and post- tax voluntary retirement savings options are available.
Company
Alfred State College - SUNY College of Technology
Alfred State, a residential college of technology, provides career-focused education enriched by the liberal arts.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Nikkie Herman
Chief Diversity Officer and Title IX Coordinator
Recent News
Central New York Business Journal
2026-01-17
Buffalo Business First
2025-01-22
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