Fiserv · 19 hours ago
Remote Customer Service Associate
United States
Full-time
Remote
Entry Level
1+ years expFiserv is a global leader in Fintech and payments, connecting financial institutions, corporations, merchants, and consumers. The Remote Customer Service Associate will join a support team focused on resolving electronic transaction inquiries and maintaining strong client relationships, ensuring operational reliability and client satisfaction.
Financial ServicesFinTechInformation ServicesInformation Technology
No H1B
Responsibilities
Receive inbound calls from clients including bank partners, merchants, and cardholders, efficiently resolving their issues to their satisfaction
Provide great experience for clients through active listening, effective communication, and insightful problem-solving
Efficiently navigate multiple systems and screens to access account details, verify client information, and conduct research to resolve inquiries
Utilize the customer relationship management system to ensure up-to-date and reliable client records
Responsibilities listed are not intended to be all-inclusive and may be modified as necessary
Qualification
Required
1+ years of experience in a call center or customer service environment
High school diploma or equivalent
This role requires being on call during non-standard and/or overnight hours on a rotational basis
This role requires flexibility to work overtime that includes weekends and holidays
This role requires the following home computer and audio equipment requirements: Speed/Stability Requirements- 30mbps download, 15mbps upload, less than 50ms average latency, cannot exceed 125ms max latency and hardwired directly to router
ISP requirements- no cellphone tower-based internet such as T-Mobile 5G or Verizon 5G home internet due to high latency and fluctuating network conditions. The only recommended Internet service types are fully wired-based connections including DSL, Broadband, Cable, and Fiber Optic services
Local Network Requirements- no community-based internet such as networks provided by apartment complexes. The issue primarily lies in CGNAT (Carrier-Grade NAT) is a variant of NAT that is used by internet service providers (ISPs) to provide internet access to their customers. CGNAT works by allowing multiple customers to share a single, public IP address. Agents should have their own ISP and their own router
In order to be considered, you must be legally authorized to work in the U.S. without need for visa sponsorship now or in the future
Preferred
Previous remote customer service experience
Demonstrated stable job tenure of one year or more in each position
Experience in a customer-facing call center environment, preferably with merchants or financial institutions
Proven experience using customer service software, CRM systems, and relevant technologies
Benefits
Fuel Your Life program to support your physical, financial, social, and emotional well-being
Paid holidays and generous time away policies
No-cost mental health support through Employee Assistance Programs
Living Proof program to recognize your peers’ extra effort with points redeemable for rewards
Eight Employee Resource Groups to foster a collaborative culture and expand your network
Unparalleled professional growth with training, development, and internal mobility opportunities
Medical, dental, vision, life, and disability insurance options available from day one
Retirement planning and discounted shares with the Employee Stock Purchase Plan
Tuition assistance and reimbursement program
Paid parental, caregiver, and military leave
Company
Fiserv
Fiserv is a provider of technology solutions to the financial services industry.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$2.48BKey Investors
BlackBird Financial LP
2026-01-06Post Ipo Equity
2025-04-29Post Ipo Debt· $2.48B
1986-10-03IPO
Leadership Team
Michael Lyons
President and CEO-Elect, Fiserv
Robert Hau
EVP, CFO
Recent News
The Motley Fool
2026-01-23
legacy.thefly.com
2026-01-22
Company data provided by crunchbase