PetSmart · 1 day ago
Sr. Director, Distribution Operations
Phoenix, AZ
Full-time
Hybrid
Director/Executive
12+ years expPetSmart is a leading pet supply retailer, and they are seeking a Senior Director of Distribution Center Operations to provide enterprise-level leadership for their Distribution Center network. This role involves overseeing multiple regions, driving operational excellence, and collaborating with cross-functional teams to align distribution capabilities with the company's growth objectives.
E-CommercePetRetailRetail TechnologyTraining
Responsibilities
Provides strategic and operational leadership for the Distribution Center network through direct management of 3–4 General Managers, ensuring consistent execution, accountability, and performance across all locations
Establishes clear expectations, performance standards, and governance models for GMs and DC leadership teams
Communicates enterprise strategy, priorities, and business objectives, translating them into actionable regional and site-level plans
Develops and owns network-wide operational and financial goals aligned with the company’s mission, vision, values, and long-term growth strategy
Drives results across DC and Supply Chain dashboards, holding GMs accountable for service levels, productivity, cost control, and operational KPIs
Leads initiatives to reduce DC cost as a percentage of sales through process optimization, labor efficiency, automation, and continuous improvement
Partners with Finance to develop and manage operating budgets, capital investments, and long-range network planning
Champions standardized operating models, best practices, and scalable processes across the DC network
Leads network-wide transformation initiatives, including technology adoption, automation, systems enhancements, and new DC start-ups or expansions
Ensures the DC network can flex and scale to support business growth, seasonal volume, and evolving customer expectations
Provide executive oversight of facility and equipment maintenance, ensuring infrastructure reliability, regulatory compliance, and long-term asset sustainability
Sets the tone and expectation for a strong safety culture, ensuring all safety, regulatory, and compliance standards are consistently met or exceeded across the network
Provides executive leadership for talent development, engagement, and retention across all DCs
Builds and executes robust succession plans for GMs, DC leaders, and critical operational roles to ensure leadership continuity
Acts as a senior enterprise leader, collaborating across functions to align distribution strategy with merchandising, transportation, inventory, and customer service objectives
Influences enterprise decision-making by providing insights on distribution capabilities, constraints, risks, and opportunities
Represents DC Operations in executive forums, steering committees, and strategic planning discussions
Qualification
Required
Bachelor's degree in Supply Chain, Operations, Engineering, Business, or related field; advanced degree preferred
12+ years of progressive leadership experience in distribution center or supply chain operations, including multi-site or network-level responsibility
Proven experience leading multiple DCs through direct leadership of General Managers or senior site leaders
Demonstrated success owning enterprise-wide performance across safety, service, cost, productivity, and people outcomes
Proven background in setting operating standards, governance, and accountability models across geographically dispersed operations
Deep knowledge of DC operations including labor planning, inventory management, material handling systems, and transportation interfaces
Proven financial acumen with experience managing operating budgets, capital investments, and long-range network planning
Demonstrated strength in talent development, succession planning, and building high-performing leadership teams
Excellent executive communication and cross-functional partnership skills, with the ability to influence enterprise decision-making
Benefits
Pet-friendly environment, bring your pets to work and enjoy the on-site dog park!
On-Site Events & Adoptions, enjoy community-building opportunities, including pet adoption days, seasonal celebrations, family events, art events, & holiday festivals
"Top Dog" gym with equipment, fitness classes, massage therapists, personal trainers, and wellness spaces
"Sit & Stay" Café serving fresh breakfast and lunch options, snacks, & more
"Lil Paws" NAEYC-accredited onsite childcare facility providing high-quality early education
Paid Volunteer Opportunities to spend time doing good for causes close to heart
Print Center and Business Services, Dry Cleaning, Mother's Rooms, Sustainable Infrastructure & more
Company
PetSmart
PetSmart is an e-commerce business that offers pet supplies, medications, grooming solutions, and adoption services.
10001+ employees
H1B Sponsorship
PetSmart has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (36)
2024 (19)
2023 (33)
2022 (5)
2021 (3)
2020 (27)
Funding
Current Stage
Public CompanyTotal Funding
$2.71BKey Investors
Apollo
2025-08-08Debt Financing· $2.7B
2023-07-24Secondary Market
2014-11-18Acquired
Leadership Team
Ken Hicks
CEO
Alan Schnaid
EVP and Chief Financial Officer
Recent News
Canada NewsWire
2025-11-14
Company data provided by crunchbase