Choice Hotels International · 9 hours ago
Senior Manager, Commission Strategy & Operations
United States
Full-time
Remote
Senior Level, Lead/Staff
$124K/yr - $145K/yr
10+ years expChoice Hotels International is one of the largest lodging franchisors in the world, and they are seeking a Senior Manager, Commission Strategy & Operations to lead their centralized commissions function. This role is responsible for setting strategic direction, overseeing commission recovery operations, and mentoring a high-performing operational team to ensure accurate and timely commission processes that impact revenue performance.
HospitalityHotelTravel
Responsibilities
Define the Centralized Commission Team (CCT) strategy, long‑term roadmap, and KPIs aligned with commercial and financial objectives
Translate strategy into standardized SOPs, case‑management logic, monitoring tools, and aging thresholds
Partner with Distribution, Billing, Finance, Global Sales, and key vendors (e.g., Expedia, Booking.com, Onyx) to improve upstream data quality and integrity
Manage the relationship with Choice’s third‑party commission processing vendor, including ongoing assessment of vendor performance and strategic fit
Oversee OTA, transient, and group commission recovery operations, ensuring process consistency and meeting SLA expectations
Ensure data accuracy from reservation through payment collection
Own reporting structures and dashboard transparency as the team transitions from siloed case management into unified operations
Monitor core performance metrics including:
Case resolution rates
Aging inventory (90+ days)
Property suspension counts and duration
Transmission accuracy with OTAs and distribution partners
Financial recovery and revenue targets
Serve as SME for internal billing workflows, transmission processes, and reconciliation systems related to commissions
Diagnose and resolve systemic OTA or billing partner issues impacting timely or accurate payments
Support OTA and Transient Relationship Leads with root‑cause analysis and prevention of recurring issues
Lead, mentor, and develop Relationship Leads and Collections Leads, cultivating a high‑performance culture
Build a team environment rooted in accountability, analytics‑driven decision making, and proactive issue resolution
Model Choice’s values and support cross‑functional collaboration throughout the commercial organization
Qualification
Required
10+ years in revenue operations, commercial operations, billing, collections, financial operations, or hotel distribution
Deep understanding of OTA ecosystems, hospitality distribution, and third-party billing workflows
Demonstrated success leading cross-functional operational teams and delivering large-scale process improvements
Experience building dashboards, analytics, and case-management solutions such as Salesforce
Proven ability to influence senior leaders and external partners
Strong analytical, strategic planning, and systems-thinking capabilities
Bachelor's degree in Business, Finance, Hospitality, or related field or equivalent combination of education and work experience
Benefits
Competitive compensation and benefits, including medical, dental, and vision coverage
Leave and paid time-off for holidays, vacation, personal, family, volunteer, sick, jury duty, bereavement, military, and religious observance
Financial benefits for retirement and health savings
Employee recognition programs
Discounts at Choice hotels worldwide
Company
Choice Hotels International
Choice Hotels International is a hospitality franchisor that provides businesses and travelers with a range of lodging options.
1001-5000 employees
H1B Sponsorship
Choice Hotels International has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (34)
2024 (29)
2023 (35)
2022 (60)
2021 (40)
2020 (52)
Funding
Current Stage
Public CompanyTotal Funding
$600M2024-06-25Post Ipo Debt· $600M
1996-10-16IPO
Leadership Team
Judd Wadholm
Senior Vice President and General Manager, Core Brands
Noha Abdalla
Chief Marketing Officer
Recent News
2026-01-22
Hotel Management Network
2026-01-07
Company data provided by crunchbase