Pratt Industries · 1 day ago
Technical Sales Service Representative
Bessemer, AL
Full-time
Onsite
Senior Level
5+ years expPratt Industries is seeking a Technical Sales Service Representative to manage and improve the supply chain between their manufacturing sites and Diageo. The role focuses on communication, data-driven decision-making, and process improvement to enhance operational efficiency and customer satisfaction.
ManufacturingRecycling
Responsibilities
Single Point of Contact (SPOC) between Pratt Industries and Diageo sites within assigned supply chain
On-site support of the Pratt Industries to Diageo Montgomery with focus on the following:
Safety (Diageo TSR, Other Pratt Employees, and the Customer Safety)
Presentation (Incoming Material Quality and Appearance)
Operations (Material Quality and Customer Machine Interface)
Improvement (Overall Supply Chain, Associated Processes, Pratt Industries Profitability, and Customer Cost Savings)
Lagniappe (Something extra for the customer. Ways that Pratt Industries provides products and services that are superior to the rest of the industry)
Determines, understands, and documents customer issues, constraints, and opportunities for supply chain improvement
Effectively communicates documented customer issues, constraints, and opportunities for supply chain improvement to Pratt Industries supply facility
Takes the lead (in a data driven manner) in driving to root cause(s), data-based solution creation, and drives change process(es) to address issues and solidify long lasting solutions
Leads Weekly Direction Setting activities for Pratt Industries team and follows through to assure that deliverables and aligned to deliverable dates are met
Calculates and publish KPIs (i.e., DPPM, OTIF%, DR%) on a weekly and monthly basis
Identifies areas to maximize resource return on investment (ROI) for customer and Pratt Industries
Works closely with Pratt site Customer Service representative (CSR) and Strategic Accounts Project Manager to deliver new items and other projects in a timely manner
Supports Pratt Industries Site Quality Assurance (QA) Manager and / or other Pratt Industries colleagues in complaint on material (COM) research, identification of root cause(s), and developing / delivering a holistic and long-lasting resolution(s)
Works closely with the production teams at both the Pratt Industries supplying Site and Diageo site
Leads Pratt Industries / Diageo process improvement projects, with Strategic Accounts
Qualification
Required
Technical Sales Experience – 5 years
Quality or Production Experience – 5 years
High School Diploma Required
Excellent communication skills (both verbal and written)
Excellent presentation skills (both in person and via electronic format)
Ability to speak effectively before groups of customer's leadership and employees, and/or Pratt Industries Leadership and employees
Ability to effectively communicate with all levels of Pratt Industries and Diageo organizations
Able to read and interpret documents such as sales reports, safety rules, operating and maintenance instructions, training, procedure manuals, customer specifications, print cards, CAD designs, etc
Ability to write and publish routine reports and correspondence
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or graphic form
Ability to solve a variety of problems and deal with situations where limited information or standardization exists
Creation and implementation of standardization
Familiarity with and ability to employ data collection and statistical tools, or willingness to learn and then apply learnings
Familiarity with KPI calculation and meaning of calculated results, or willingness to learn then apply learnings
Ability to create and employ visual and written decision-making tools, or willingness to learn then apply learnings
Ability to add, subtract, multiply, divide in all units of measure
Ability to compute rates, ratios, and percentages and calculate figures and amounts such as discounts, costs, proportions, and volumes
Ability to use Microsoft Excel or other tools to calculate statistics, or willingness to learn and then apply learnings
Ability to understand and use inferential, predictive, and descriptive statistics to drive return on investment (ROI) of resource expenditure, or willingness to learn and then apply learnings
Application knowledge and skill for computer data entry
Quality standards – both ISO and QS
Equipment used in an office operation and its capabilities that can be translated into efficient operation and reporting
Equipment used in the manufacture of Diageo shippers and dividers
Equipment used by Diageo to assemble shippers and dividers
Regulatory requirements including but not limited to wage and hour requirements, environmental and waste minimization, company policies, and personnel requirements including OSHA, DEQ and EEO
Must be able to use/read a tape measure
Ability to multi-task
Manage projects and lead project-based activity
Preferred
College degree preferred
Production experience
Knowledge of quality standards
Basic design knowledge
Interaction with customer
3-5 year track record of success within the corrugated packaging industry
Track record of treating others with kindness and respect – emotional IQ
Company
Pratt Industries
Pratt Industries is America's 5th largest corrugated packaging company and the world's largest, privately-held 100% recycled paper company.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
P
Philip Elder
Manufacturing Executive
Recent News
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