Inside Higher Ed · 2 weeks ago
End User Support Technician
Fond du Lac, WI
Full-time
Onsite
Entry Level
$26.95/hr - $31.25/hr
2+ years expMoraine Park Technical College is dedicated to influencing the future of higher education and is currently seeking a full-time End User Support Technician. This role is focused on providing technical support to end users, ensuring effective interaction with various technologies including desktop PCs, laptops, and classroom technology.
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Responsibilities
Provide technical support for the College’s end users to allow them to interact effectively with the technology needed to perform their work
Respond to customer requests effectively and communicates with them to address issues
Image and deploy computers to employees and Academic computer labs and classrooms
Install and configure software
Work with, recommend, and evaluate tools to create efficiencies in supporting end-user issues and requests
Identify training gaps affecting end-user’s productivity and pursue solutions by conducting training, organizing training events, creating requests for training to be developed, and recommending third-party training to their manager. Provide orientation and training for computer hardware and software
Identify incident trends and report to the appropriate team for problem resolution
Participate in a variety of maintenance projects throughout the year. Such projects are typically time-sensitive and scheduled around Academic needs
Identify gaps in documentation and pursue corrective documentation through all available means. This involves end-user, classroom, and conference room documentation
Maintain the physical environment of the computer work/setup room. Maintain an accurate and current inventory of all hardware and software
Qualification
Required
Associate degree in Information Technology, Computer Science, or a related field
Two years of related experience, including help desk experience
Ability to troubleshoot and provide end users support to a wide variety of device and operating system types
Ability to troubleshoot and provide support in a virtual desktop environment
Ability to troubleshoot, configure and support end-user applications, such as Microsoft Office, Adobe Creative Cloud, Microsoft Online environment, and other applications
Ability to install, troubleshoot, and support end-user and College endpoint hardware, such as Dell computers, Apple computers, College printers and MFPs, telephones (PBX and cellular), and Classroom technology, including cameras, projectors, and other peripheral equipment
Ability to travel to offsite training and seminars in order to maintain the necessary technical skills
Excellent written and verbal communication skills to communicate clearly and effectively with end users, colleagues, and management
Ability to take initiative, work independently with little supervision and make sound decisions with minimal direction
Demonstrated project management experience and the ability to work independently and problem-solve using sound judgment
High degree of organizational skills and the ability to quickly interpret and synthesize data and information from multiple sources to develop insights and recommendations
Ability to establish and maintain effective working relationships with internal and external customers
Ability to collaborate and work effectively as part of a team
Demonstrated ability to work effectively with diverse populations by promoting and maintaining an inclusive work environment and culture that is respectful and accepting of diversity
Preferred
Bachelor's degree in Information Technology, or a related field
Company
Inside Higher Ed
Inside Higher Ed is the online source for news, opinion, and jobs related to higher education.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2022-01-10Acquired
2006-08-31Series Unknown
Leadership Team
Stephanie Shweiki
Director, Foundation Partnerships
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