University of Miami · 12 hours ago
Customer Service Representative, Full Time
Miami, FL
Full-time
Onsite
New Grad, Entry LevelThe University of Miami is a leading academic medical center providing exceptional patient care and education. They are seeking a Customer Service Representative who will create a welcoming environment for patients, families, and visitors while managing ID badge creation and assisting with various needs in the UHealth hospital lobbies.
Higher Education
Responsibilities
Maintains patient confidentiality and privacy by accessing patient information only to the extent necessary to fulfill assigned duties
Executes departmental policy regarding HIPAA requirements
All patient information must be kept private, confidential, and secure
All lists, reports, files, and documents must always be properly secured and stored
Interviews should be conducted in such a manner as to afford the patient reasonable audio and visual privacy
Make safety, customer service, care, and satisfaction the priority in every interaction
Responsible for badging all patients, families, and visitors that enter the UHealth hospital
Creating an online profile for patients, families, and visitors so their next visit will be entered into the Fast Pass system so we can improve the speediness of issuing badges
Adheres to the CICARE and ACT framework by demonstrating professionalism, cooperation, alertness, helpfulness, and receptiveness with a kind and compassionate demeanor to all patients, visitors, and other staff members
Act as a point of reference for patients, families, and visitors who need assistance or information and attend to their wishes and requirements
Listens carefully to all patient, family, and visitor requests to provide a positive experience for them and to proactively identify any support they may require
Escorts patients or family members when appropriate
Assist with wheelchair transportation or anything needed to help our differently-abled patients
Verify appointments in EPIC to validate parking
Work closely with Public Safety for any patients/visitors who are not permitted to visit the facility and are flagged in our system
Maintain a clean work environment and professional appearance to comply with relevant health and safety procedures
Cover weekend and/or evening shifts as required
Qualification
Required
Proficiency in English
Able to work in a fast-paced environment with a calm, professional, and empathic demeanor
Ability to multitask and utilize time-management skills
Provide the highest level of customer service and promote a welcoming environment
Excellent communication skills; speak clearly and maintain a positive tone and a helpful attitude
Ensures a clean, pleasant, and safe working environment
Maintains professional attire and demeanor to project confidence with patients, families, and visitors
High School diploma or equivalent
Commitment to the University's core values
Ability to work independently and in a collaborative environment
Ability to communicate effectively in both oral and written form
Ability to recognize, analyze, and anticipate our patients', families', and visitors' needs
Preferred
Multilingual skill is strongly preferred
Prior Customer Service experience is helpful
Benefits
Medical
Dental
Tuition remission
And more.
Company
University of Miami
At UM you'll join a diverse and energized academic community.
Founded in 1925
5001-10000 employees
H1B Sponsorship
University of Miami has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (208)
2024 (151)
2023 (149)
2022 (121)
2021 (95)
2020 (114)
Funding
Current Stage
Late StageLeadership Team
Albertie Regalado
'Canes Science Bowl — Co-Founder and Co-President
Mark McPheron, FALU, CLU, FLMI
Co-Founder and Past President, and current member, University of Miami Cincinnati 'Canes Community
Recent News
Seattle TechFlash
2023-11-22
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