Answering Service Care · 17 hours ago
Customer Account Specialist
Margate, FL
Full-time
Onsite
Senior Level
$22/hr - $25/hr
5+ years expAnswering Service Care is a trusted live answering service with over 50 years of experience, providing reliable customer service across various industries. The Customer Account Specialist will manage client relationships, ensuring satisfaction and growth through proactive communication and strategic planning.
Call CenterOutsourcingProfessional Services
Responsibilities
Nurture and maintain client relationships, ensuring their needs are met and expectations are surpassed
Direct ownership of client accounts, with consistent proactive communication and updates, along with reactive client support as needed
Target KPI’s in CSAT Client Satisfaction, NPS, and overall client growth
Work closely and collaborate with the Operations Manager to guarantee client satisfaction and calibrate on resolving any concerns or issues
Engage in strategic planning sessions to enhance our service offerings and elevate client experiences
Qualification
Required
Minimum of 5 years of experience in customer service, with a minimum of 2 years of experience in client relationship management
Bachelor's Degree in Business Management or related field
Excellent communication skills, with the ability to effectively manage relationships
Thrive in a fast-paced environment and tackle opportunities with strong problem-solving and decision-making skills
Ability to work independently, organize, and manage multiple tasks and priorities
Proficiency in Windows applications, Web applications, MS Office, Google Docs, and other modern business applications
Dependability and flexibility are key. Must maintain a stellar attendance record, always punctual, dependable, and flexible
Approachable, engaging, and always ready to greet challenges with a smile. You genuinely care about people and are sensitive to diverse and challenging scenarios
Benefits
Weekly Pay
Paid Training
Health/Dental/Vision & Term Life
PTO (Start earning on day one)
Employee Assistance Program (Free Training & Development Courses)
Childcare Reimbursement up to $375 a month
Gym membership reimbursement
Company sponsored snacks
Reward and Recognition platform
Company
Answering Service Care
We Get It, So You Don't Have To
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Michael Shooster
CEO
Luis Bedoya
Chief Operating Officer
Company data provided by crunchbase