Crunchtime · 8 hours ago
Revenue Manager
Boston, MA
Full-time
Hybrid
Mid, Senior Level
4+ years expCrunchtime is seeking a Revenue Manager to oversee the full invoicing-to-cash cycle, managing both the Billing and Collections teams. This role focuses on optimizing processes, ensuring financial accuracy, and fostering collaboration to enhance operational efficiency and customer satisfaction.
HospitalityRestaurantsSaaSSoftwareSupply Chain Management
Responsibilities
Manage, mentor, and develop both Billing and Collections staff
Oversee daily billing operations, ensuring timely and accurate invoice creation and distribution
Maintain and enforce billing policies, procedures, and internal controls
Resolve billing errors and collaborate with internal teams (Sales, Customer Success, Operations, Finance) to prevent recurring issues
Lead the Collections team to ensure timely follow-up on overdue accounts and the reduction of past due balances
Develop, implement, and monitor collections strategies and escalation procedures
Review aging reports, assign collection priorities, and provide guidance on complex or sensitive accounts
Partner with customers to resolve disputes, negotiate payment plans, and maintain positive relationships
Validate complex billing scenarios such as subscription, project-based, milestone, or usage-based invoicing (as applicable)
Maintain audit-ready documentation for all billing and collections activities
Identify operational bottlenecks or risks and recommend process improvements
Support month-end closing activities, including reconciliations and revenue recognition support
Oversee billing and collections system configurations, updates, and data integrity
Qualification
Required
Bachelor's degree in Accounting, Finance, or a related field
4-6+ years of progressive experience in Billing and Collections, with at least 2 years in a management or supervisory role
Prior experience managing a billing or collections team (or both)
Strong understanding of the order-to-cash process, financial controls, and AR best practices
Excellent communication, analytical, and problem-solving skills
Proficiency with ERP, billing systems, and spreadsheet tools
Experience in a SaaS or subscription-based business model
Advanced proficiency in Microsoft Excel (VLOOKUPs, Pivot Tables, complex formulas)
Exceptional conflict resolution and communication skills, specifically in handling customer escalations
Preferred
Previous experience with Maxio(SaaSOptics) billing software is a plus
Experience with systems such as NetSuite, Salesforce, QuickBooks, Zuora, Chargebee, or similar platforms
Experience working with a distributed/remote team
Benefits
Flexible PTO
Paid company holidays
Medical, dental, and vision benefits (FSA, HSA & HRA options)
Basic & Voluntary Life Insurance
401k employer match
Wellness benefits
Commuter benefits
10 weeks of paid parental leave
Fitness reimbursement
Learning & development funds
Company
Crunchtime
Crunchtime is a cloud-based enterprise restaurant management platform that handles operations, IT, finance, food safety, and HR aspects.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
John Raguin
Chief Executive Officer
Rob Mueller
Chief Financial Officer
Recent News
2025-10-30
2025-06-21
Company data provided by crunchbase