Neos Consulting Group · 8 hours ago
Support Technician III
Austin, TX
Contract
Onsite
Senior Level, Lead/Staff
8+ years expNeos Consulting Group is seeking a Support Technician III for a contract role with their client in Austin, TX. The successful candidate will provide back-end support for the client's Safety Incident Management System, performing administrative functions, user administration, and quality control tasks.
Information ServicesInformation Technology
Responsibilities
Provide back-end support for client’s Safety Incident Management System (Cority)
Perform routine administrative functions
Assist in user administration
Review and create workflows
Perform frequent quality control and troubleshooting functions
Qualification
Required
8+ years experience providing back-end support for enterprise technology systems, including quality control, user administration, workflow review and creation, and troubleshooting
8+ years experience using report-writing tools to engage with back-end databases and provide meaningful data to users of the system
Preferred
1+ year experience creating job aids and user/admin documentation for users of enterprise technology systems
3+ years experience using the Cority GX2 platform specifically
3+ years experience providing advanced and escalated technology service support
1+ year experience with Microsoft Office 365
1–3 years providing professional technical customer service to users
Company
Neos Consulting Group
Neos is an Austin Tx based IT consulting and staffing firm specializing in Texas state and local governments, & higher education verticals.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Richard Carter
Founder & Partner
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