ALTEN · 21 hours ago
System Engineer
Dallas, TX
Full-time
Onsite
Mid LevelALTEN is seeking a System Engineer to provide advanced technical support to customers in North America for Fiber & Fixed Wireless CPE product lines. The role involves collaborating with various teams to ensure customer requirements are met and to drive problem resolution and troubleshooting.
Information Technology
Responsibilities
Help capture requirements and collect Product specifications
Act as Subject Matter Expert on Client site
Drive technical communications with customers to ensure perfect adequation of proposed solutions to customer needs
Support the Product Manager in building project schedules in line with customer expectations
Support the delivery of Software releases or new feature releases
Drive resolution of JIRA tickets with our customer and our engineering teams
Organize test results, troubleshooting logs, ticket reproduction information and new requirements detailed descriptions
Production of internal and external reporting on support activities and project call
Work with the Sales team to manage customer expectations and satisfaction
Qualification
Required
Familiarity with Broadband technologies such as PON, IP, Voice over IP, IPTV, Cable, Fiber, Wireless 4G/5G, Ethernet, WiFi, TR069, Mesh, IoT, Cloud-based solutions, Quality of Service
Excellent oral & written communication in English
Ability to network inside a customer account and address technical communication with technical and non-technical people, all the way to Senior/Executive Management
Ability to work with remote teams in multiple time zones across North America, EMEA and Asia
Good organization skills and autonomy to work on multiple project streams in parallel
Company
ALTEN
Alten is high-technology consulting and engineering group. The group's services are supplied to technical departments.
Founded in 1988
10001+ employees
H1B Sponsorship
ALTEN has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (101)
2024 (89)
2023 (76)
2022 (64)
2021 (80)
2020 (69)
Funding
Current Stage
Public CompanyTotal Funding
unknown1999-04-01IPO
Leadership Team
Lesly Mouchnino
UX Designer
Recent News
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2025-09-26
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2025-09-12
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