IHMVCU · 14 hours ago
Digital Support Specialist
Moline, IL
Full-time
Onsite
Mid Level
$22/hr - $29/hr
3+ years expIH Mississippi Valley Credit Union is committed to creating a collaborative and supportive workplace. As a Digital Support Specialist, you will support and improve a variety of digital products and services, ensuring smooth operation and documentation while working closely with internal and external partners.
Financial ServicesNon Profit
Responsibilities
Support digital products and services as a Tier 2 and/or Tier 3 escalation point, resolving issues and coordinating with vendors as needed
Manage vendor support tickets and serve as the bridge between vendors and internal teams
Identify trends, perform root cause analysis, and recommend improvements to products and support processes
Partner with Product Owners and department leaders on release planning, testing, and execution
Help organize and execute the product support backlog and contribute to product roadmap development
Create and maintain clear, useful product support documentation
Act as the internal expert on how digital products function end to end
Build strong, long-term relationships with vendors and internal partners to ensure reliable and responsive support
Qualification
Required
Bachelor's degree in Business or a related field, or equivalent experience
Three (3) years of experience in a Financial Institution or Financial Technology environment
One to three (1-3) years of experience in product support, IT support, digital support, business analysis, or a similar role
Experience working with cross-functional teams, leadership, and external vendors
Strong analytical, communication, and problem-solving skills
Preferred
Experience supporting enterprise digital products or SaaS platforms
Benefits
Outstanding training; We are committed to learning new skills and growing personally professionally
Competitive compensation
401(k) with company match and profit sharing
Paid time off with paid holidays
Life Insurance
Paid Community Volunteering
Education reimbursement
Fitness reimbursement
Health insurance including dental and vision
Flexible Spending Accounts Health Savings Accounts
Employee Assistance Program (EAP)
Access to fitness center
Company
IHMVCU
IHMVCU is a non-profit organization provides financial solutions.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Brian Laufenberg
President / CEO
Allan Hosack
CFO/CRO/Wealth & Insurance Practice Leader
Company data provided by crunchbase