Pretium Enterprise Services, India · 7 hours ago
Resident Experience Coordinator
Tampa, FL
Full-time
Onsite
Entry Level
1+ years expProgress Residential is a leading property manager of single-family rental homes nationwide, and they are seeking a Resident Experience Coordinator to support residents and the market office. The role involves handling resident inquiries, ensuring smooth transitions into homes, and providing outstanding customer service throughout the resident journey.
Financial Services
Responsibilities
Represents the company with professionalism, serving as the primary point of contact in the physical field office
Oversees case queue assignments, ensuring all resident inquiries and concerns are assigned, tracked, and resolved in a timely manner
Handles resident phone calls and emails, providing accurate information or directing them to the appropriate department for further assistance
Addresses and resolves minor resident concerns or disputes
Confirms lease has been signed and all move-in funds have been collected prior to the move-in date
Confirms new resident orientation appointments and ensures home is ready for move-in, including tracking any vacant work orders
Performs new resident orientation call for assigned move-ins
Orients new resident to their home and provides key information such as rental payment options, service request submissions, and contact information
Sets expectation with new residents on their responsibilities as a Progress Residential resident, as well as the Company’s responsibility to them
Completes the New Move-in Checklist and all corresponding duties
Reviews the move-in inspection with the resident, including sending to the resident and following up on the resident attestation
Completes move-in follow-up calls
Manages office supply inventory and acts as the point of contact for any office maintenance issues
Assists residents with in-person payments at physical office location
Posts various notices at homes, as needed
Conducts occupancy and utility checks, as needed
Carry out other duties as assigned that are in the best interests of the customers and the company
Qualification
Required
High School Diploma or GED required
Minimum of 1 year experience in either the single family or multi-family rental industry
Must have a valid Driver's License
Excellent oral and written communication skills
Computer literacy, competency in MS Office suite, and ability to comfortably navigate new technology a must
Strong organizational skills with the ability to manage multiple tasks, prioritize effectively, and follow-up with residents to ensure customer needs are met
Detail-oriented and able to manage multiple projects all at once
Preferred
Additional customer service experience a plus
Previous use of Salesforce and Yardi Voyager a plus
Benefits
Medical
Dental
Vision
Parental leave
401(k) with company match
Generous Time Off
PTO based on tenure
13 paid holidays
1 floating holiday
Ongoing Learning and Development
Quarterly summits
Town hall meetings
Continuous training
Company
Pretium Enterprise Services, India
Pretium Enterprise Operations India Private Limited (PES India) is a subsidiary of Pretium Partners, LLC.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase