Medely · 1 week ago
Account Manager - SMB Healthcare Solutions
United States
Full-time
Remote
Mid Level
$98K/yr - $108K/yr
3+ years expMedely is a high-growth series-C technology start-up transforming healthcare staffing through an on-demand marketplace and workforce management tools. As an Account Manager, you will be responsible for the success, retention, and expansion of healthcare facility customers, acting as a trusted partner and driving customer strategy and growth opportunities.
Health CareRecruitingStaffing Agency
Responsibilities
Ramp on Medely’s platform, customer journey, and account management processes
Shadow account reviews, renewal conversations, and customer calls
Begin 1:1s with your manager to align on your 30-60-90 plan and customer portfolio
Build relationships with internal stakeholders in Sales, Product, and Customer Success
Fully own a portfolio of Medely customers, including post-launch adoption and retention
Run recurring business reviews with customers to measure success and identify gaps
Build a cadence of proactive customer touchpoints to drive engagement
Identify and nurture upsell opportunities within your book of business
Collaborate with Sales and Product to resolve customer needs and escalate issues effectively
Consistently achieve customer retention and renewal targets
Expand existing accounts through consultative upselling
Serve as the trusted advisor to your customer base, helping them achieve operational and staffing goals
Develop a feedback loop with Product and Clinical Ops teams to share customer insights
Be a top-performing Account Manager, exceeding adoption, retention, and expansion goals
Build deep, trusted partnerships with key customer executives and decision-makers
Play a leadership role in improving Medely’s account management playbook and mentoring new team members
Qualification
Required
3-5 years of account management experience in SaaS or technology, with at least 1 year in a high-growth startup; healthcare experience is a plus
Proven track record of driving adoption, renewals, and expansion within a customer base
Skilled at managing escalations and negotiating positive outcomes for both customers and the business
Able to manage multiple projects simultaneously with strict attention to detail
Strong communicator with the ability to engage technical and non-technical stakeholders at all levels
Analytical, organized, and highly collaborative - thrive in cross-functional environments
Tech-savvy; familiarity with Salesforce and Google Workspace a plus
Benefits
401k with company match
Full suite of benefits including medical, dental, and vision insurance
Flexible and unlimited PTO
Paid parental leave
Company
Medely
Medely is an on demand platform for Healthcare professionals, like Registered Nurses and Techs to find Per Diem work.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2017-04-28Seed
Leadership Team
Waleed Nasr
Co-Founder and CEO
Angie Karim
Chief Nursing Officer, Co-founder
Recent News
General catalyst
2026-01-13
Behavioral Health Business
2025-09-12
2025-04-12
Company data provided by crunchbase