Sutherland · 4 hours ago
Health Insurance Member Services Representative
United States
Full-time
Remote
Entry Level
1+ years expSutherland is a digital transformation company seeking attentive and empathetic individuals to support the needs of a major health insurance customer. The role involves providing customer service related to health insurance inquiries, ensuring a positive experience for callers.
AnalyticsArtificial Intelligence (AI)ConsultingInformation ServicesInformation TechnologyOutsourcing
Responsibilities
Delivering an exceptional customer experience by responding to calls related to benefits, billing and coverage, plan options, claims, payments, finding providers and other general questions
Qualification
Required
High School Diploma or equivalent
1-2 years of experience working in a call center environment as a customer service representative
Active listening, empathy and problem-solving abilities
Effective verbal and written communication skills; strong typing and analytical abilities
Multi-tasking skills with a strong attention to detail
Strong PC and computer navigation skills and experience
Preferred
Previous experience in a medical office, including some knowledge of insurance, billing or coding is helpful
Understanding of the different types of insurance (Medicare/Medicaid, private, commercial and behavioral health) a definite plus
Benefits
Medical, dental and vision benefits
Paid training & PTO
Company-provided equipment
Advancement opportunities – 80% of our frontline leaders have been promoted from within
Monthly rewards & recognition programs
Employee Discounts
EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland
Company
Sutherland
Sutherland is a digital transformation company that provides business process and technology management services.
10001+ employees
H1B Sponsorship
Sutherland has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (3)
2023 (1)
2022 (5)
2021 (7)
2020 (3)
Funding
Current Stage
Late StageTotal Funding
$330MKey Investors
TPGOak Investment Partners
2014-10-15Secondary Market· $300M
2004-03-23Private Equity· $30M
Leadership Team
James S. Lusk
Executive Vice President and CFO
Robert Moore
Vice President - Transition and Transformation
Recent News
Business Standard India
2025-12-29
MarketScreener
2025-12-17
Company data provided by crunchbase