Pilot Company · 19 hours ago
Analyst II, Enterprise Applications
5508 Lonas Drive, Knoxville, TN
Full-time
Onsite
Mid Level
3+ years expPilot Company is an industry-leading network of travel centers with a commitment to operational efficiency and customer support. The Enterprise Application Analyst II role is responsible for providing functional and technical support within the PDI Enterprise application, ensuring data integrity, assisting with application testing, and resolving issues to enhance operational efficiency.
Retail
Responsibilities
Provide intermediate-level functional and technical support within the PDI Enterprise application including troubleshooting and resolving application issues reported by business users or integration systems
Monitor application interfaces and remediate batch failures. Document failure root cause and resolution provided
Adhere to Incident, Change and Problem Management to ensure application remains SOX compliant
Assist with troubleshooting of SSRS reports, perform data analysis and audits as per requirement
Coordinate on UAT during application upgrades / system integration and document test cases
Create / maintain interface documentation, train shared services during transition of interface monitoring
Support business users in establishing PDI application access. Maintain PDI User group permission and membership
Model behaviors that support the company’s common goal and purpose; ensure guests, business users and team members are supported at the highest level
Complete other duties as assigned
Qualification
Required
Bachelor's degree in related field
Three years of related experience in ERP systems
Intermediate Microsoft Office skills [Excel, Word, PowerPoint]
Basic MS, SQL Scripting and SSRS Knowledge
Intermediate understanding of system architecture, basic skills preferably in Python, PowerShell or relevant Tech stack
Good understanding and experience in using Atlassian tools (JIRA, Confluence) and Service Now
Data Analysis and Problem-solving skills
Ability to understand moderate business and technical solutions
Ability to prioritize and work in a fast-paced environment with a sense of urgency and focus
Strong verbal and written communication skills
Strong Inter-personnel and customer support Skills
Company
Pilot Company
We are a growth company focused on innovative solutions across our retail, energy and logistics operations.
10001+ employees
H1B Sponsorship
Pilot Company has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (61)
2024 (18)
2023 (21)
2022 (31)
2021 (11)
2020 (1)
Funding
Current Stage
Late StageLeadership Team
Adam Wright
Chief Executive Officer
John Boardman
Division Chief Financial Officer
Recent News
Yahoo Finance
2023-03-30
2022-07-15
Company data provided by crunchbase