Bureau Veritas Group · 8 hours ago
Customer Service Representative
Buffalo, NY
Full-time
Onsite
Entry Level
$20/hr - $21/hr
2+ years expBureau Veritas is a global leader in testing, inspection, and certification services, and they are seeking a Customer Account Specialist I to develop and maintain productive client relationships. The role involves ensuring client satisfaction, resolving issues, and supporting administrative processes related to client submissions.
Consumer GoodsEnvironmental ConsultingIndustrialInnovation ManagementManagement Information SystemsOil and GasProduct ManagementQuality AssuranceSustainabilityTask Management
No H1B
Responsibilities
Develop and maintain productive client relationships through professional service and effective communication with BVCPS clients
Support Back Office with administrative assistance by identifying and resolving submission issues, ensuring Test Request Form data is entered into systems accurately and providing program training and feedback where needed
Running reports utilizing BV systems for data mining, previous submission analysis, Monthly Client submissions, program summaries, etc
Process paperwork for all facets of submissions; including, but not limited to revisions and invoice credits, quotations, sample returns, revised Test Request Forms, Test Sample Receipts, updated submission packets and labels
Interact with Operations Managers and Supervisors daily. Organize on-going discussions to develop process for adherence to standards and quality in accordance with internal Bureau Veritas requirements
Ensure day-to-day client requests, submissions, problems, issues, and complaints are handled efficiently and professionally
Ensure accurate and complete delivery of services within defined turnaround times, including sample process questions and follow-up
Interact with technical staff to provide submission information to our clients
Present results to clients verbally as necessary (pass results only)
Ensure communication with clients is documented and provided to process sample submissions through lab
Monitor on hold / and active CS follow up (ACSF) submissions and ensure that they are followed up on a timely manner
Communicate with internal and Back Office staff on administrative changes to client requirements (i.e. manuals, PAID, general procedures, etc.)
Communicate significant client issues that do not meet expectations to Operations, Business Development/Service Delivery team for engagement. Make educated decisions on resolution based on this engagement
Communicates directly with labs, technical staff, business development/service delivery staff, and collections staff relating to follow-up on client requests. Takes needed steps to address and resolve disputes for the client
Support service delivery/business development and local operations by building rapport with clients through participation in client meetings, site/lab tours, and prepare customer presentations
Work with service delivery/business development and Buffalo Operations to ensure customer visit expectations are met
Identify and communicate any risk or opportunities based on review of the health of the client
Analyze data comparisons to standardize and improve the efficiency and effectiveness of client programs with continual improvement
Utilize knowledge of client non-technical program requirements to benchmark programs against other clients
Work with the department Supervisor/ Manager regarding departmental systems, processes and recommendations for improvements
Adhere to the requirements of the BVCPS Quality System and assist with the implementation and maintenance of the department quality system
Monitor and analyze client performance including, but not limited to TET, TAT and Hold/ACSF status and highlight areas for improvement to increase efficiency and effectiveness
Lead client outreach initiatives to further develop client relationships and recommendations for continuous service improvement
Follow the guidelines set forth in the Bureau Veritas Consumer Products Services, Inc Quality, Health, Safety, Security and Environmental policies and procedures
Comply with Bureau Veritas Consumer Products Services, Inc management systems in accordance with ISO 17025, ISO 9001, ISO 14001, ISO 45001
Other duties assigned by Supervisor/Manager
Ensure all work is done according to standards, errors are addressed through formal Corrective Action Requests, and all policies and procedures are adhered to as outlined in the 'Consumer Products Division Quality Manual.'
Support quality and audit initiatives as directed and scheduled by CPS Division Quality, ensuring compliance with ISO 17025 Laboratory Accreditation as well as ISO 9001:2000 Quality System
Implement quality revisions and systems and procedures as agreed to with CPS Quality
Monitor test reports on a continual basis, ensuring accuracy, completeness, and compliance with Client Program specifications
Other duties as assigned by Supervisor/Manager
Qualification
Required
High school degree or GED equivalent
2 years of related experience
Client interaction skills: Demonstrated ability to work with customers, determine their requirements, maintain new business, foster relationships, define and assist in solving problems, and generally ensure their total satisfaction with BV
Problem solving skills including the ability to lead groups of diverse people through a problem-solving process
The ability to organize and prioritize daily activities and workload in an ever evolving, resource constrained environment
Effective oral and written communications skills including the ability to deliver presentations to in-house and client/vendor audiences
Strong skills as a team leader and ability to work well with peers
Ability to commute to Buffalo, NY 14228 (Required)
Work Location: In person
Preferred
Business to Business experience preferred
An equivalent combination of education and experience may be accepted in lieu of above
Benefits
401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Professional development assistance
Referral program
Vision insurance
Company
Bureau Veritas Group
Bureau Veritas is a world leader in Testing, Inspection and Certification.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Hinda Gharbi
Chief Executive Officer
Jacques Pommeraud
Executive Vice-President, CIF France & Africa, GSIT
Recent News
2025-12-17
MarketScreener
2025-12-16
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