Asian Rehabilitation Service, Inc. · 7 hours ago
Claims Adjuster
Eagan, MN
Full-time
Onsite
Mid Level
3+ years expAllegro Home Delivery is a fast-growing nationwide logistics and transportation company focusing on the middle and final mile home delivery market. The Claims Adjuster will manage all aspects of damage and loss claims for delivery operations, requiring strong investigative skills and the ability to negotiate settlements while maintaining customer satisfaction and cost control.
Non-profit Organization Management
Responsibilities
Review, investigate, and adjudicate damage and loss claims from customers, retail partners, and delivery teams
Evaluate claim validity by analyzing delivery documentation, photos, customer statements, and driver reports
Determine liability and appropriate settlement amounts based on contract terms and claim circumstances
Process approved claims efficiently while maintaining accurate documentation in company systems
Manage claim communications with customers, retail partners, insurance carriers, and internal teams
Track claims from initial report through final resolution and payment
Oversee the full lifecycle of state, federal, and trade licenses required for company operations
Verify that employees and contractors hold required trade licenses for assigned work
Coordinate with regulatory agencies to submit applications, updates, and renewals
Monitor changing state and federal regulations to ensure ongoing compliance
Maintain accurate records of all regulatory licenses and ensure timely renewal
Provide leadership with regular reports on licensure status, risks, and upcoming deadlines
Conduct thorough investigations of high-value or complex claims
Identify patterns in damage types, locations, or delivery partners to inform operational improvements
Analyze root causes of damages occurring during delivery, unpacking, assembly, or installation
Coordinate with delivery partners and installation teams to gather evidence and statements
Review driver training and handling procedures when patterns emerge
Negotiate settlements within established authority limits
Manage claims budget and track expenses against targets
Prepare regular reports on claim volumes, costs, and trends by client, region, and service type
Identify opportunities for cost savings through process improvements or training
Work with finance team on proper accounting and reserve management
Collaborate with operations teams to implement claim prevention strategies
Recommend changes to packaging, handling procedures, or installation protocols
Develop and update claims handling procedures and documentation requirements
Create training materials for delivery partners on proper damage reporting
Support implementation of quality control measures to reduce claim frequency
Maintain professional communication with retail partners regarding their customer claims
Manage expectations and provide timely updates throughout the claims process
Handle escalated customer situations with empathy and problem-solving
Build collaborative relationships with delivery partner teams
Represent the company professionally in all claim-related interactions
Qualification
Required
Bachelor's degree in Business, Risk Management, or related field, or equivalent experience
3+ years of claims adjusting experience, preferably in logistics, transportation, or retail
Knowledge of liability determination and insurance principles
Proficient in claims management software and Microsoft Office Suite, Mercury Gate
Experience with photo documentation and digital evidence review
Strong data analysis skills with ability to create meaningful reports
Comfortable learning new technology systems and tools
Excellent investigative and analytical skills
Strong negotiation abilities with balanced approach to settlements
Detail-oriented with exceptional organizational skills
Effective written and verbal communication
Ability to make sound decisions under pressure
Customer service mindset with professional demeanor
Understanding of logistics operations and supply chain
Preferred
Experience with final mile delivery, furniture, appliances, or high-value goods preferred
Experience with Salesforce or similar CRM systems preferred
Benefits
Comprehensive health, dental, and vision insurance
401(k) retirement plan with company match
Paid time off and holidays
Professional development opportunities
Company
Asian Rehabilitation Service, Inc.
ARS
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase