ADT · 22 hours ago
Customer Service/Call Center Representative
Manasquan, NJ
Full-time
Onsite
New Grad, Entry Level
$20/hr - $24/hr
0+ years expADT is the #1 smart home security provider in the U.S., dedicated to protecting lives and valuables through innovation and advanced technology. The Customer Service/Call Center Representative will answer and respond to alarm activity, verify and dispatch emergency signals, and provide customer support in a dynamic environment.
Cyber SecurityHomeland SecurityInformation TechnologySecuritySmart Home
Responsibilities
You will work in a dynamic, collaborative environment, working closely with customers and coworkers
Verifies, responds to, and dispatches on emergency signals
Answers incoming calls
Operator must be licensed to work in all States mandating requirements
Must be proficient in the verification and dispatching of alarms to police/fire agencies
Must know the different types if signals and the SOP’s for each signal
Operator will work under close supervision during the first 30 days
Must keep abreast of the organization goals and positions held
Must be able to meet minimum productivity standards set
Must keep abreast of both company and central station policies
Must meet minimum quality standards set for them
Position requires weekend, holiday and shift work and may require mandatory overtime
Notifies customers of non-emergency signals
Notifies responders on emergency signals after dispatch
Processes basic data changes to customer accounts
Must be able to handle signals from one location/area and TTY stations
Position requires weekend, holiday and shift work and may require mandatory overtime
Qualification
Required
Operator must be licensed to work in all States mandating requirements
Must be proficient in the verification and dispatching of alarms to police/fire agencies
Must know the different types of signals and the SOP's for each signal
Operator will work under close supervision during the first 30 days
Must keep abreast of the organization goals and positions held
Must be able to meet minimum productivity standards set
Must keep abreast of both company and central station policies
Must meet minimum quality standards set for them
Position requires weekend, holiday and shift work and may require mandatory overtime
Notifies customers of non-emergency signals
Notifies responders on emergency signals after dispatch
Processes basic data changes to customer accounts
Must be able to handle signals from one location/area and TTY stations
Knowledge of and familiarity with Computers and Microsoft Office applications, and Internet
Knowledge of Company policies, procedures, guidelines, and practices
Basic knowledge and understanding about VIP accounts and department
Self-motivated and a professional attitude
Excellent communication and listening skills
Excellent teambuilding, customer service, and interpersonal skills
Must possess good decision making skills, be very organized and detail oriented
Must be proficient with personal computer, keyboard, fax machine, copy machine and telephone
Must be able to meet minimum productivity standards set that apply to a Level I operator
Must meet minimum quality standards set for them (90% or better average on Q/A)
Ability to work overtime as requested by management
Ability to use discretion and problem analysis
Ability to work effectively with others
Ability to work as part of a dynamic team and be flexible
Ability and willingness to make key contributions to the growth of the business
Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community
Ability to effectively present information to top management, public groups, and/or boards of directors
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
Ability to write routine reports and correspondence
Ability to adapt to changes in the work environment, delays or unexpected events; manage competing demands; change approach or method to best fit the situation
Ability to concentrate on a task over a period of time without being distracted
Ability to maintain composure, keep emotions in check and avoid aggressive behavior, even in very difficult situations
While performing the duties of this job, the employee is occasionally required to stand; walk; sit; twist; use hands to handle; push; pull or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear
The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds
Specific vision abilities required by this job include close vision, distance vision, color vision and ability to adjust focus
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
While performing the duties of this job, the employee is occasionally exposed to risk of electrical shock
The noise level in the work environment is usually moderate
Normal office environment
Preferred
High School Diploma or General Education Degree (GED)
one to three months related experience or related training/certification
Benefits
Healthcare benefits
A 401(k) plan and company match
Short-term and long-term disability coverage
Life insurance
Wellbeing benefits
Paid time off
Employees accrue up to 120 hours in their first year.
Your accrual rate increases after your first year.
We also offer 6 paid holidays.
Company
ADT
ADT is a security company that provides smart home solutions and business security.
1001-5000 employees
H1B Sponsorship
ADT has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (25)
2024 (42)
2023 (34)
2022 (40)
2021 (32)
2020 (20)
Funding
Current Stage
Public CompanyTotal Funding
$4.1BKey Investors
State FarmGoogle
2025-10-28Post Ipo Debt· $325M
2025-09-30Post Ipo Debt· $1B
2025-03-03Post Ipo Secondary
Leadership Team
Jim DeVries
Chairman, President and Chief Executive Officer
Jeff Likosar
President, Corporate Development and Chief Financial Officer
Recent News
2026-01-07
2025-12-24
Company data provided by crunchbase