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IDR, Inc. · 3 hours ago

Support Tech

positionUnited States
timeFull-time
remoteRemote
senioritySenior Level, Lead/Staff
date8+ years exp

IDR, Inc. is seeking a Support Tech to join one of their top clients in Austin, TX. This role involves providing back-end support for enterprise-level systems within a utility services environment, focusing on system reliability and user administration.

Information TechnologyRoboticsSoftware
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Growth Opportunities
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H1B Sponsor Likelynote

Responsibilities

Provide back-end support for Austin Energy’s Safety Incident Management System (Cority) and other enterprise functions
Perform routine administrative functions, assist in user administration, review and create workflows
Conduct frequent quality control and troubleshooting functions to ensure system reliability
Engage in report-writing to access and deliver meaningful data from back-end databases
Support the creation of job aids and user documentation to facilitate system usability

Qualification

Cority GX2 platformBack-end supportReport-writing toolsUser administrationWorkflow creationTroubleshootingCreating job aidsUser documentationQuality controlAdvanced technology support

Required

8+ years of experience providing back-end support for enterprise technology systems, including quality control, user administration, workflow review and creation, and troubleshooting
8+ years of experience in using report-writing tools to engage with back-end databases and provide meaningful data to users of the system
1+ year of experience in creating job aids and user/admin documentation for enterprise technology systems
3+ years of experience in using the Cority GX2 platform specifically
3+ years of experience providing advanced and escalated technology service support

Benefits

Full Benefits; Medical, Vision, Dental, and more!
Employee Stock Ownership Program
Medical, Dental, Vision, and Life Insurance

Company

IDR, Inc.

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IDR, Inc.
dateFounded in 1998
location
Alpharetta, Georgia, USA
people-size501-1000 employees
web-link
http://idr-inc.com

H1B Sponsorship

IDR, Inc. has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (7)

Funding

Current Stage
Late Stage

Leadership Team

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Ashley Holahan
President and CEO
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